UMR

"Absolutely worthless! Have spent over 8 hours over several months trying to get a preauth for 1 patient with them continually stating they have no record of my calls or faxes. Constant run around, their call prompts take you to a dead end most of the time just looping you back to nowhere. If you do end up getting a hold of someone you cannot understand them and they have no record of the patient because you have to deliberately ask for someone stateside, which is not an option given on their prompts. You collect the medical necessity data and fax it to the number you are finally given and they have no record of your fax even though I have record I sent it. Then they want to speak with the doctor and have a meeting with them for the doctor giving reason for medical necessity. This is a total scam medical insurance company just collecting premiums and paying nothing in return. After all this time, still nothing. If you are an employer I would recommend blacklisting this insurance company. If you are a medical provider I wouldn't accept this insurance company and if you are a consumer I would suggest you look for a company that actually provides benefits."

"What am I paying for each month?! UMR is hands down the worst I have ever experienced. This insurance does not cover very much AT ALL. Eyeglasses: my son's frames should have been 100% covered, I pretty much paid for all of it. We were told in the office that UMR covered. Daughter's stress test for severe chest pains: not covered. WHY NOT!? $300 copay for ER visits. They are robbing their clients. I told my benefits department that I feel it's pretty unfair of our company to use them, and make employees pay hundreds of dollars each month for such worthless insurance. I wish 0 stars was an option."

"I was buying a burrito bowl for my daughter when I noticed the portions more rice less meat so I asked for more steak and was told this is all I could get on the burrito how is it I'm paying for something I can't have my way because of restrictions if I'm buying them I believe I should be entitled to order my food to suit my taste I'm sorry but that put my mind on pause ."

"This insurance is so complicated and so wrong especially the dental.. Can’t get nothing done or paid for without it being a error.. terrible terrible insurance"

"If you are an employer considering UMR - do not select this company. Customer service is unresponsive and benefit plan information is misleading, if not completely false. Go with Anthem instead!"