Kettering Health Springfield Health Center 2100 Emmanuel Way, Springfield, OH 45502

"i’ve been waiting 2 hours in the waiting room and i was the second person in here."

"With all the horrible reviews, I was wondering how they have a 3.5 star rating until I looked further and noticed the good reviews were from 2 yrs ago which is interesting since the hospital has only been open less than 6 months. So they use reviews from other Kettering hospitals, which usually are very good except for Soin, to try to up their review score. UPDATE: Yesterday my elderly mother went to the ER with severe pain and a serious kidney infection. After 2 hours they sent her home. No instructions, very very ill. I had to call 911 this morning at 4 am because she came very close to death. They should have never sent her home as sick as she was. I had the ambulance take her to Springfield Medical Center where they promptly admitted her and made her comfortable while they work to tackle this infection. Kettering had the nerve to call her cell phone and reprimand her for going to SMC instead of going back to them. Why in the world would she go back there for them to just send her home? I had hoped that my horrible experience with this new hospital was a one of but apparently, the ER Dept physicians have no clue what they're doing and really don't care one bit about the patients. It's all about bringing revenue not healthcare. I will tell everyone I know to never take a family member to this horrible hospital! Nurses were great! Very friendly and attentive. X-rays and CT scan results were very fast. The only thing that I wasn't impressed with was the doctor. While he did order X-rays and scan, he never actually examined me the entire time I was there for a fall on my hip and was more focused on wanting to order unnecessary labs and tests that had nothing at all to do with my injury. When I politely refused as I didn't feel it necessary and that a cbc had zero to with why I was there he got annoyed and immediately discharged me and only issued me crutches when the nurse told him I couldn't walk and needed some way to get around while I healed. Doctors now are like the car salesman that wants to sell you undercoating and blinker signal warranties. Once they realize you aren't going to allow ridiculous charges, they have no use for you. But again, the nurses and the SFD medics that brought me there were amazing. The only physical exam of my injury was done by the SFD medics in the ambulance. Would have been a 5 star review if there had been a decent doctor on shift."

"Very professional staff, efficient in the way they conduct themselves so the patient feels there time is valuable not leaving you unattended for hours like other places. I would highly recommend this place. I was there for about an hour and a half and I bet I would have been at our local hospital over eight hours."

"No one was at receptionist desk upon arrival. Wait time to be taken back over 1 hour. Started services without asking any insurance information. Check-in was very quick/easy. Staff and doctor very friendly. Staff took temp and did not have anything to write it down with and kept repeating my temp as she left the room to make sure she didn't forget it. I have a C6/C7 spinal cord injury (complete) and CT Scan staff did not have a second person to assist with transfer. Overall time there was 2.89 Hrs. Overall, very impressed with facility but staff need more training/expertise."

"This is the absolute worst hospital I have visited. Two nurses had originally came into my room, and had asked me to change into a gown. I had waited a moment to let them leave so I could change and they didn’t. Instead they had held the gown behind me as I turned around with my back to them to change. I have anxiety and it makes it very hard for me to say something about things like that. I was already annoyed after this incident, and then I went to explain the symptoms I was having to my doctor. I told him about the tingling and numbness in my hands and feet, chest pain, excessive mucus, and more. He laughed at me and said “we’ll we can’t do anything for your feet or hands today, but it sounds like you just have allergies.” I have had allergies before, this was nothing like allergies. It felt like bronchitis. Please do not go here if you hope to receive treatment."