Chipotle Mexican Grill

"I hate this chipotle. This is the worst chipotle every time I eat it. I go out of my way to get it at different locations, because they suck so bad. They are always under stocked of their silverware/ napkins and everything, or they run out of food/condiments.. but the last two times I’ve been there their rice is undercooked (it’s hard) I called the first time they let it ring- then I heard them pick up the phone and hang up.. I called back it went to a voicemail they picked up and hung up again. I don’t know who’s in charge there but people need to learn how to do their jobs properly or find new ones. Gave the “food” to my dog so my money wouldn’t go to waste.."

"This is one of the better Chipotle branches. They are not skimpy on the toppings. I go out of my way to go to this branch due to the portion size and tastiness."

"I was in the Robinson Ave., Barberton, OH location last night and witnessed an uncaring, unfriendly employee caring more about what she wanted than serving her customers. Sophie actually took the time to eat, with seven customers in line. She grabbed a cup of chicken(?) and walked around the kitchen eating it before returning to serve us. No one took over for her. Then, in the middle of serving the gentleman in front of me, she walked away from the line to replace a full pan of brown rice (which was not needed for this customer) before proceeding to fill his order. This woman is unfriendly and needs a major attitude adjustment! Last week Sophie left me (the only person in the restaurant waiting for service) standing for five minutes while she walked around tending to other chores...I walked out and later wished I had thanked her, sarcastically, for her customer service."

"So there was a promo for Halloween to get a burrito for six dollars and I got charged 16.85 for 2 burritos ask the lady for them to be separate transactions and she already charge me they would not give me my money back and the steak looked extremely dry they were rude the fact that I ordered two burritos for me and my friend then they should’ve been different transactions and if it was an only online promo code then the girl should’ve said the only way to get that is if you order online never once did she say their system is down we’re just honoring it but it’s an only online exclusive for the Halloween promo code experience was horrible the gentleman pretty much said you’re SOL and have a nice day! II will definitely not be coming back here unprofessional worst customer service, they need to train their employees better and show some compassion and respect for the customers!!!"

"Ordered 40$ for just 2 bowls. No extra chicken or sour cream like I paid for (chicken alone was 4.50) and it was heavily over powered with the spicy sauce where this isn't even edible. All I wanted was something nutritional. Can't even call the store because of the robots thinking I want to order more food."