Wendy's

"The manager had us wait because she forgot to put a money drawer in the register. We then had to wait at least 15-20 mins for my food. The chicken sandwich was old and rubbery and the fries were cold. The drink machine was super dirty with old syrup all over it. One customer told the manager that he couldn’t drink from that machine due to probably getting sick. I don’t blame the workers because all this falls on the manager. The manager was a young female with braids . The worst part is when I finally got my food she forgot one of my cold fries and didn’t even apologize for the poor service. If you like paying for old food and bad service this is your spot. I will never give this Wendy’s my money again. I should have left the building when I walked in and the floor in front of the registers was dirty. No tables were clean either. Once again this place will not be getting any of my money again."

"The Wendy's in Centerville Ohio needs drastic assistance/help/support from Corporate. The Wendy brand is being stepped all over and no one at this location cares... Does Corporate care about their stores? On 12/30, around 7pm, my son and I visited this location, closest one to our house, to purchase $40-$45 worth of food. We were the third car in the drive thru line. When we pulled up to the window, we were told... "Please Hold." We waited, in the fast food drive thru, for 10mins before being acknowledged again... ok. We placed the our, but bc of the speaker, we had to repeat items. We were given the total... $41. When we pulled around the corner to the window, there were no vehicles in front of us... We pulled up to the window and was charged $29... why? I had the feeling something was dropped from our order. Sure enough, when we received all of our items, a combo was missing. Still sitting at the window, I asked if they could please make it right, take the order, I would pay for it, and move out of the way. I was told... "No, you need to go back around and through the drive thru." I said, "I will be right in." We left the line, parked, and I went in... not pleased... When I entered, I asked to speak to a manager... long and short, this request was acknowledged but never happened, manager disappeared. I ordered the missing meal, paid, and left. However, I went in bc I was interested in seeing how the inside appeared, since the drive thru and customer service was a nightmare. I wanted a full picture... Yeah, I will NEVER take my family inside to eat at this location! Absolutely disgusting! Management does not care at this location... Does Corporate? I ask bc this location has had drive thru issues for several years... I have left the FAST FOOD DRIVE THRU LINE several times over the last 5yrs... family of 4 peeps, wanting Wendy's. We have tried, but this location is not improving, just declining. So, I ask, does Corporate care, bc this locations managers do not? Interesting fact, I am a disabled, retired vet, who had surgery not to long ago and having pain and discomfort when walking. I do not expect the workers to know this, nor do I expect special treatment bc of any of this. However, there was a time when Corporate cared, managers cared, and customer service was provided to everyone. Where is the Wendy Brand Customer Service at this location for your customers? Does Corporate Care? We are looking forward to the new Chipotle being built next door. And, if we want Wendy's we will drive to Springboro, a little further away, but still lives up to the Corporate Wendy Ways. What a mess, Wendy's on 48, in Centerville. Please drive further, avoid this place."

"Shout out the Wendy's in Centerville. Your salads or at least the one I was serve through the drive-thru was mostly rotten lettuce. $8 for something not fir for consumption. Thanks"

"The food is okay if you manage to get any. The real issue is the drive thru, it takes forever for someone to come on the speaker and when they do they apparently can’t hear anything because they want you to repeat your order multiple times. The staff doesn’t even make an attempt at being cordial, instead making you feel like you’re an inconvenience. Can’t say I blame them. Seems like this location suffers from poor leadership and understaffing."