Margaritaville Beach House Key West

"I loved the place! all was perfect from checking in to checking out. it is beautifully located at the beach. if you want to go to the old town the shuttle bus runs every hour and its driver is the best with proposing nice things to see, eat etc. the staff is nice and helpful. you can also get some coffee and cookies in the lobby. and their restaurant had the best food, and best service! the only thing that I would change is to add some more staff into the kitchenette area in the room. we were lacking some spoons, forks and mugs or a plate to be able to heat something in the microwave. overall I will recommend this place to anybody coming to Key West! "

"This hotel was nice - clean, friendly enough staff, great pool and restaurant. However, when you’re paying 10x the price of a hilton, you do expect it to be 10x better or at least have included experiences at the resort for that price (for example, a spa or water activities or something). This hotel was basically exactly on par with my experiences at lower star, cheaper hotels so it’s safe to say this was overpriced. The shuttle to and from downtown key wes every hour was really nice, wish they would have been more clear about their pick up times (leave hotel on the hour, leave downtown at half hour)"

"Lobby is amazing, pool is pretty good. Food at the restaurant is really, really good. That being said, for the price 3,700 for Friday - Tues was REALLY expensive for the rooms. Bathrooms all need to be upgraded and the Keurigs in the room don’t work. We moved into a King Suite for our wedding night we had a 2 room suite booked for the other nights with other guests and we were 0-3 to make coffee. King suite is a really nice size. It was across from Smathers beach so the location was perfect since that’s where we had our wedding."

"The people are what make this hotel special. The grounds are beautiful and the rooms are very nice, but the team who makes it all happen are above and beyond what is expected. Mimi is a wonderful representative for the brand, and more importantly, she is a kind person. We had many travel mishaps that led to our not making it to the hotel in time to keep our reservation. I called in a panic and was connected with Mimi who was compassionate, calm and reassuring while doing everything in her power to make sure that our room would be there for us. Her professionalism is top-notch as is the rest of the team. Claudia is also wonderfully helpful and nice. The airport shuttle driver is very good and handled our baggage with care."

"We stayed one night at this hotel. The room was actually very nice. The pool was nice, but you could not tell online that it was actually across the highway from the beach and it was also far from downtown so we opted to move to another hotel. I didn’t have a very good interaction with the front desk upon canceling ( reservation lady was snippy ) however, the head of housekeeping Peter was amazing. He was helpful he was, and he had a great personality so for that, I bumped us up to four stars!! I’m sorry"