Gerber Collision & Glass

"They did a great job repairing my car. They kept me informed through emails of the progress daily as well. Very friendly atmosphere! Wonderful crew!"

"After 24 hours of their repairs the car is falling apart and driving crooked. If the branch manager Scott responds please wait for their corporate response. For factual information."

"I have dealt with many body shops as a Personal Injury Attorney, I have never worked with one that is as Professional, Caring and Competent as this Gerber location. Excellent service, Excellent Warranty on Work performed."

"After multiple attempts at fixing what should have been a minor repair covered under my insurance accident claim, Gerber asked me to pay out of pocket for an additional part claiming a new accident ( without proof) had caused more damage. Very frustrating and disappointing experience."

"I’m speechless after leaving this pathetic excuse for an establishment. Shelley, being who I had to maintain contact with was rude from the start. But it gets worse, after taking care of the last bit of paperwork necessary to retrieve my car back into my possession- Shelley then told me there was no such paperwork even after my insurance agent told me she had already sent it over for them to charge me for betterment and my deductible. I then ask the front office lady (whom was far more pleasant to deal with than Shelley) to kindly pull up my file to pay and there it is right in front of her- I proceed to pay but while attempting to pay, Shelley storms out of her office to demand she get off the computer to stop me from paying for the service. She snaps at her a second time as the front desk employee clearly sees she has no reason to deny me from paying for my car’s repairs. However she was too late, my payment already went through, Shelley then takes said employee back into the hall where I hear her scold her for simply doing her job. This poor employee already had my file pulled up and saw for herself that everything was in order to let me take my car back. Shelley then comes to the front after harassing her own employee to tell me extra paperwork is still necessary to be done before my car will be returned back to me and that it likely won’t happen in the same day. From trash talking myself along with other customers in a full front lobby, to withholding my car, to subpar repair service where my door is still rattling, to warehouse staff coming up front to doodle on copy paper- I would avoid this “business” at all costs and take your hard earned money literally anywhere else you can. This has been the absolute WORST experience with ANY business I have ever had to deal with. Extremely disappointed and frustrated with this nightmare of an experience at Gerber and I will be taking my car elsewhere to fix what they couldn’t over the course of 2 entire month of holding onto it. Update 6 months later: Discovered $1000+ worth of more damage caused by this shops negligence after “fixing” my car. Filing a report with BBB and will likely be suing for out of pocket expenses required to actually fix my car. Unbelievable."