west elm

"Buyer beware! If I could give 0 stars I would. We purchased what we thought was Sunbrella couch but come to find out it doesn’t clean like Sunbrella or even have the Sunbrella stamp (like Sunbrella stated it should). BEWARE wouldn’t want anyone else to be scammed. Called customer service and they stated that there is nothing they can do and the store is just as bad with support. Will never be tricked by this place again. If you are looking for furniture look elsewhere! Store and customer service doesn’t care once you purchase…"

"Someone recommended we shop there for furniture and furnishings for our new home. Liked the contemporary/modern vibe as soon as we entered. All associates were busy with other customers, so we browsed. The store is not very large, but we looked at nearly everything. Didn't see any furniture that would work for us. Reminded us a tiny bit of a micro footprint of Ikea. We did see one area rug that we were interested in, but not available in a larger size."

"Will never order from West Elm again!!!! Ordered 2 custom storage beds. Took 10 months to get them and when arrived 4 of the 8 drawers don’t work. Delivery people notified someone. A person came to fix said they were poorly made orders new drawers. It has almost 4 months now and still not fixed. Tried to contact the number they gave for who was fixing beds but not working. I am so disgusted after all the money I spent on these beds for my new home. Absolutely ridiculous and impossible to get help!!!!"

"Ordered a table and rug in Oct. was told it would arrive 4 weeks later. Didn’t get it till February. Returned the rug for store credit because by the time it came I had already gotten and alternative. With the $700 store credit I purchased a steel planter for the garden. It came quickly but when it came it was packaged in non-west elm packaging so I looked up the brand/company who sold and shipped it and saw the identical product on their site for $199. West elm apparently has a $500 markup for items they dropship. Yet to have a positive experience with this company. Awful."

"Terrible experience! I am very regretful that I bought my furniture at West Elm. On July 1st I went to the store and was informed that if an item was in stock, it could be delivered to my home within 1 week. Believing this information, I purchased a sofa, a dining table, 4 chairs and a bench. Once we try to schedule the delivery, was informed that would be within 2 weeks, OK! One day before the scheduled arrival they rescheduled it to 2 and a half weeks later with the excuse that they didn't have the items in stock. OK! Yesterday, July 29th, they delivered a couch without the table, 3 good chairs, and 1 broken. Nobody knows where my table is. Nobody contacted me and I spent more than 2 hours trying to reach someone in customer’s service. The worst ever! We had family visiting for the past month at my home, without a couch, table, and chairs. Buyers beware!"