Brandon Hyundai Service Center

"Waste of time, not customer focused, not proactive. When I gave my vehicle recently for service, it was first service for the car. I had booked appointment but it was not showing in their system, I had mentioned for ride back to home while making appointment only. When I dropped car and asked for ride, advisor told me that "Cab will be here in couple of mins" and asked me to wait in lobby. I was waiting for 20 mins and then again asked, he said I just spoke and he will be here soon in few mins. I waited for another 20 mins and then again asked that what happened with cab, he called him again and replied me it will take another 40 mins. Such a piece of c**p. Wasted my 40 mins and then telling me to waste another 40 mins just to ride back home. It really made me angry and when I asked him why he was lying before, he bluntly told I can't do anything, he might be stuck in traffic while dropping others. After that his senior comes and tell me talk nicely. Finally I booked a CAB myself .. which came in 2 mins and I was back home in next 6-7 mins. On top of that, when I went to pick-up my car, He didn't even gave me vehicle check report. Also didn't gave me car wash coupon (as their car wash was not working). I had to ask for that. I hope I wouldn't need to go there ever for service again and won't suggest friends too."

"I brought my Sonata hybrid in to troubleshoot a warning light and was told there was a $250 charge while writing the ticket. After a bad high voltage battery was diagnosed, the service writer could not tell me how long the repair would take or whether a loaner would be available. I contacted Hyundai corporate and they arranged for a loaner. The service writer promised the loaner the following day but it was not available. He did not return several calls regarding the loaner. I complained to the service manager but he defended the service writer. Brandon Hyundai does not look after the customer's best interest."

"I dropped my car off before the store opened for an 8:00 appointment. I received a text and email at 9:00 that my appointment had been canceled because i missed it, I then call which of course there was no answer. Once i received a call back they were able to laugh it off and blame their system. The car was "ready" at about 2:30. I arrived to pick it up at 3:35 and was told that the security recall was done (which was not even the recall that was needed on my 2023 palisade 17k miles) and was showed paperwork for a car that was not even mine (2016 sonata 100k miles). I then ask about the service that was supposed to be done along with the wiper arm recall. I got the deer in the headlights look, while he told me this was not reflected on his paperwork. I proceeded to show him the 3 tasks listed on my appointment verification. He assured me that the wiper had been done and that the oil change would take 20 minutes. 1 hour and 15 minutes later I was given the car back. I was lied to from the start, I do not even trust that the oil was changed. I had also requested that the peeling grill be looked at, that was never done. To top it off Andrew tells me the keys are in the car, they were not. I will be extremely hesitant to come back to your dealership. I took the car to Tampa for its first service and was very happy with them."

"Update: in response to Michelle: the service manager has my information and owes me a call. I’m not emailing. If I could give zero stars, I would. I stopped getting my car serviced here two years ago because the service sucked. After driving to Wesley Chapel for two years, I decided to go back to this location because it's more convenient. I hoped service would be better, but I was wrong. I had an issue looked at in August. Service Advisor told me he was ordering the part and would take about 2 weeks. I waited a month and called, he said it was still on order. I waited 2 more weeks and then went in-person. He said it was still on order. After two months of waiting, I call again. This time it seems my advisor is no longer there and he never ordered the part. The service manager ordered the part after 2.5 months of waiting. Once it arrives I make my appointment for a Monday morning. Drop off took 30-minutes for who knows what reason. The advisor asked me when I needed the car back and I told him today. He said not a problem. At 4pm, he calls and tells me it won't be ready until the next day. I told him that wouldn't work as every day they have my car I'm missing work. Told them they need to fix it or give me a loaner car. They did provide the loaner. I go to retrieve my car on Tuesday, but they hadn't properly tested another issue that I asked them to look at. The service manager said they would gladly look at it on Wednesday, if I was okay leaving again. I said that was fine as I still had the loaner. I received no phone calls on Wednesday. I called and had to leave a message, because you can never get a hold of a real person. The automated AI operator is awful. Anyway, on Thursday someone calls me back and said they didn't look at my car on Wednesday, but would look at that day and someone would get back to me. No one did. I called again Friday, left a message early in the AM, but did not receive a call. I had to drive to the dealership again to find out what was going on with my vehicle. My advisor had no clue my car was there and had no clue what was going on with it. I had to explain to him the series of events and eventually he understood. It look over an hour for him to 1-find my vehicle and 2-find the key. I watched him and another individual digging through desks in the service department trying to find the key to my car. I finally go my car and was happy to be done with this whole fiasco, only to discover that someone stole a bunch of stuff from my center console. They straight up cleaned out the top container in the center console. I called the dealership and texted my advisor. He responded after a few hours that they would "look into it". Thirty minutes or so later, he told me they found no evidence of theft (not sure how they viewed all the cameras for 5-days in 30-minutes). That was it. No apology. No nothing. I told him I needed to speak to his boss or his boss' boss. He told me "they are aware". Well, if they are aware, why weren't they calling me? Because they don't care. After about 6 hours of waiting for a person of authority to call me and threatening to come up there in person, the service manager finally called me. He apologized profusely, but explained that, conveniently, their camera system isn't operational so they can't see who did it. He said that maybe someone left my vehicle unlocked overnight. Who knows. He said he was going to get with the service department director and get back to me on Monday about how they can "make things right". He even suggested maybe giving me a free oil change. Seriously? I already get free oil changes because my car isn't 3-years old yet and why in the world would I come back? You didn't know where my car was, you didn't know where my key was, you don't know who had access to my car, my belongings were stolen and you aren't going to hold anyone accountable. Insane. It's now a week later and I still have heard nothing from him or anyone at the dealership. Avoid this service department at all costs. The worst."

"Went for my first service today since I bought my car. I made an appointment and it took a little over an hour. I waited in the show room. Chas was my advisor and he was great. I also saw Hasan, who sold me the car in the first place who always takes care of you. Overall a good experience."