Pep Boys

"Over $100 for an oil change with their "coupon". Had an appointment, was told the computer was down. Store associate wrote down my name and number and I had to correct him cause he somehow only put down 9 digits for the phone #. The oil change took 5 hours to complete. Only went there cause it was down the street but never again."

"MAKE YOURSELF A FAVOR. Do NOT bring your car to ROMAN. My BMW 328i (72k miles) had a dead battery for some reason. Roman said I needed an alternator replacement. They were charging me $2328,08 I have two hypotheses: 1) - Roman was dishonest knowing what he was doing. 2) - Roman is JUST dumb and not capable to give the right diagnosis. Here is what happened in the end… I took my BMW to one great private mechanic located at Seven Auto Sales, he spent a few minutes to notice that SHE JUST NEEDED A NEW BELT as I will show in the picture. My coast in the end was $25 + One hour Label. I saved myself at least $2.2k I am sure they were going to replace the alternator and later on they were going to tell me the Belt also needs a replacement. Lastly: ROMAN WAS VERY STUPID. He should treat his clients with more patient and more kindness."

"My car was actuality done much faster than quoted! Was very pleased! Although they did find things I wasn't expecting but worked with me so I could get the very necessary repairs! Like my CV axle! Definitely recommend!"

"I bought Cooper tires from Pep Boys on Powers back in 2021. Recently the Toyota dealer and a mechanic advised me to go back to Pep Boys as the back tires are defective and warp in the middle. 4 weeks ago i spoke to a store manager named Gonzalo C at the Orlando powers location who agreed and prorated the first tire. He advised me that he would do the 2nd one and gave me the warped tire to call Cooper if needed. I called Cooper who stated that sounded like a defect and told me to take to Peps boys to see about all 4 tires. I CALLED gonzalo the week after and he said when i was ready bring it in and he will prorate the tires. I ordered 3 tires to which the Powers location who advised me Gonzalo is at Good Homes. I called Gozalo last week and he advised the store has the info and they can prorate it for me. I advised to him they had nothing on file. He advised me to see him at the Good Homes location and he will take care of me. I ordered the tires to show up with the online special at 9 to which he asked me for the receipt. He is stating when he called the powers location that he should of never prorated the first tire as it was not a defect and he never promised me a prorate on the back tire. That is a lie please pull the calls and check video when I came into the Powers location. Why would he prorate me 1 tire but not the 2nd one. Why would i go to the other location to where the manager worked. He told me to come in. I had to keep my cool to get the tires replaced and left.... one thing i hate is someone that lies. Pull your calls and check the video on my first visit at the Powers location to see what he said. Pep.boys lost a customer ..im done with them...its not the 45 discount for tires i bought in 2021 its the principle. He said today my tires arw warping because of adding too much air. Dont make a promise you cannot keep."