Automaster of Leesburg

"I will just post the facts and let you come to your own conclusion as to what was going on. My wife's 2013 vehicle stopped working and we had it towed to Automaster to have it checked out. They told us the engine was seized, which it was. They told us it was $8,200 to put a used motor with 70 to 80k miles in the vehicle, or they gave us the option of just signing the vehicle over to them in exchange for waiving the $135 diagnostic fee. The motor issue was part of a factory recall, so I paid the fee and had the vehicle towed to the dealer and they installed a new motor and starter for $0. and provided me with a rental car. (Thanks Hyundai) A quick internet search found used motors for this vehicle for around $1,500 to $2,000(that would mean about $6,000 labor to install was quoted). If you can ad 2+2 you should be able to figure it out, but I will stick to the facts and let you come to your own conclusion. I am adding this after reading their response. There is no feeling in my review, only facts. Actually, I don’t make an assertion or comment on their motivation. Only the details were provided for you to make your own judgment. But, it’s pretty clear what happened."

"Had an appointment for an estimate for oil change and fixing a door handle at 8 am. 3 hours later I left with an estimate of $200 for oil change, no estimate on the door and they charged me $220 for diagnostic test and 3 light bulbs in rear lights. Receptionist made me sit in back room with no AC, no updates and no TV. Expensive and worst experience ever. Oh, and no oil change!"

"Zero stars for terrible customer service yesterday (8/15/23) by Thomas, the manager of AutoMasters in Leesburg. I had an appointment for 11:00 and when I arrived on time, Thomas said it would be two hours before they could begin working on my car because he had “sold a job” that morning and this new job won’t be finished for another two hours. When I questioned his reasoning for taking on a new job that would have a significant effect on my appointment, he tried to give a variety of excuses to justify what he did. Thomas went on to say it’s like being at a doctor’s office and having to wait even though you had an appointment. This is a flawed comparison. If I was on time for a doctor’s appointment and was told on arrival that my appointment has been pushed back two hours because they decided to add some non-emergency patients ahead of me on the schedule, I would not be happy. Who would be? I also asked Thomas why he didn’t call me to let me know they wouldn’t be able to work on my car at the scheduled time? He didn’t have an answer. I thought he might call today to apologize for his poor decisions. He didn’t call. Sorry, cannot recommend unless you like this type of treatment."

"So recently I had my car serviced here. I also needed the TPMS replaced on one tire at a cost of $300. I go ten miles down the road and the TPMS light comes on, I take it back and they again claim they fix it. I leave again and the TPMS is not even registering now, I go back a third time and request my money back, he says okay,. takes my car back and brings it out again and claims that it is fixed. I'm good with that. but this leads me to believe he didn't even replace it the first two times and tried to reinstall old one that popped off. I have used them previously. Last three times, looks like 3 different manager or owners. The manager/owner this time recommended a couple or services i.e. spark plugs, drive belt, battery and front brakes at an outrageous price. ($2300plus) He being unaware I have mechanical skills and would just rather pay someone to do this stuff, but at these prices he quoted, I have to get my hands dirty. Moving on, I purchase parts from Autohaus, spark plugs, drive belt and front brakes for around $150. Well I did replace spark plugs but the drive belt he said was showing signs of wear and cracking was in as good of shape as the one I purchased. Today i was about to change the the brakes that he said were so badly worn and the brakes were no where near the 3 mm he said they were and urgently needed replacing. This was my experience with the new manager/owner. All I'm saying is be cautious in your dealing with Automaster!"