Walmart Auto Care Centers

"Appointment for 1pm and vehicle didn’t even get taken into a bay until 3pm. Asked to check out so I could leave as soon as my car was finished, but couldn’t even do that to help get me out in a more timely manner. Watched several issues with other customers the entire time I sat waiting for my vehicle to be serviced. Customers constantly forgot about when they were put on hold. Management repeated told the staff to not leave the counter to help customers, but staff repeated left the front desk unattended."

"This is specifically for the autocare center of Destin walmart. I needed new tires before going on an early holiday trip in december. I called them about availability of my tires. After putting me on hold for nearly 20 minutes they told me they have them. I setup an appointment for the next day to have the tires installed. When I got there, they told me they didn't have them. No apology or anything. They just told me to order them online which would take 3 weeks to arrive. I missed that trip because I couldn't trust my old tires on such a long drive. I purchased the new tires online and eventually they installed them for me (no issues that can remember during this process). Three weeks later, as I was leaving for work I discovered that one of the tires was flat. I went back to this location to have them tell me there was an "inexplicable leak" on the inner side of the tire, and therefore it could not be fixed. So I had to buy a new one again (FYI, it would have been a free replacement if I had originally gotten roadside assistance or whatever). The mechanic assured me it would probably take 30 minutes to replace the tire, up to an hour in the worst case. THREE hours later I got a text saying they were now working on my vehicle. This was after I told my boss multiple times that I would be at work by 12pm then 1pm then 2pm. The store didn't even call me when it was finished. I noticed one of the mechanics holding my keys asking his fellow employees if anyone knows what these keys are for. They charged me for the new tire and service and didn't even look at me while they did it. The only positive note is that I called the manager and he "looked into it" so apparently it's all better now. I have lost a vacation and an entire day's salary along with a few days of my sanity because of this department's incompetence and rudeness. I dont have any real complaints about the rest of the store, but there is a sense of unapologetic, customer neglect on the part of their autocare center."

"I can honestly say this is the worst service I’ve ever received. I came in for a simple battery replacement under warranty. When I arrived I walked in and said hello to the lady at the counter to which I was ignored. She proceeded to make two phone calls to customers about their cars, all the while still has not acknowledged I’m there. Once she completed her calls she simply asks “what do you want” to which I replied that I’d like to swap out a bad battery. She proceeds to ignore me further while she tests and processes the return. She has trouble with the return, and is visibly and verbally upset that her system is giving her trouble. She called another man in from the shop area, and proceeded to boss him around on how to operate the computer, mind you she is the one asking for his help. She finally calls for a CSM from the front. After calling a CSM and having me wait this whole time, she proceed to deny another walk-in customer a simple tire check where they were concerned of a nail. Complains constantly about the people walking in, and cussed about these “damn customers” when the phone rings a few times during this period. The CSM was able to very easily complete what should have been a simple swap, and was very nice and professional. I however was fed up at this point, and let the CSM (Devin) know about her attitude toward customers. I certainly hope this lady is completely retrained, or let go. She has no place in a customer service business if she cannot keep her cool, and not bad mouth customers (in front of customers) This is my 2nd interaction with this lady weeks apart and both have been identical. Poor treatment of staff in her department, and poor treatment of customers. I will be taking this information to a corporate level as I feel she needs to be removed."

"Ordered tires during their early Black Friday sale. Set an appointment for 6 pm on the 15th so I could get them installed after work. Got a call close to noon that they needed to bump the appointment up to 2pm so rearranged my schedule to get there. Apparently they close at 4pm but you can book an appointment after that still. After two hours got my truck back. Had the wrong tires on it. Service center is closed so they can’t replace them with the right ones. Took an hour for them to even find the right tires. Didn’t seem to care at all that they made the mistake to begin with. While trying to sort this out I had a death in the family and needed to leave. Once I left and got up to speed realized the tires were so out of balance that I wasn’t even going to be able to take the interstate to get to where I needed to go. Turned a three hour drive into a four and a half hour drive. Overall I’d say one of the worst experiences I’ve ever had dealing with a business. Would not recommend going there for anything."

"Awful. Went in for a tire problem because my sensor said tire was low. They told me I needed two new tires because they said one tire had a nail in the side wall, and the other one was worn down. I bought them, but when I came to pick up my vehicle, I asked to see the tire with the nail in it. They could not find it. They brought out a tire that was obviously not my tire with a big fat screw in it. I told them that was not my tire. After 20 minutes, I was told some stupid story and just left. I went to Disney the next day, confident that my tire worries we’re over. Shockingly, that tire/sensor starts going flat again. They sold me two tires that I did not need. Also very fishy that they couldn’t produce my tire with a nail in it upon request. $400 spent and I still have a flat tire. When I returned from Disney, I went back to get it fixed. Three big men were sitting in chairs with Walmart auto service uniforms on at 4 PM. They told me they were closed due to staffing issues and they couldn’t look at my tire. Certainly one of those three big men could’ve looked at a tire during business hours. How awful. Zero customer service. Zero empathy. Embarrassing for Walmart. Beware! This is the Walmart in Miramar Beach Florida."