Leslie's 815 Rinehart Road, Lake Mary, FL 32746

"Always helpful and free water testing. Can't say enough about how great they are!! Even checked and tested my chlorinator. Even gave us contact for Salt Solutions to help with a repair they couldn't do."

"Overall Rating: 5 Ratings for the year 2022 - 2023 Employee Ratings Kim : 5 out of 5 Gilly: 5 out of 5 Mary: 5 out of 5 I miss your former employee Mr Craig a lot. He was a real diamond. A lot of people including myself have made many comments, both good and bad about Leslie Pools. However the most endearing facts about Leslie Pools are these: 1. They give their customers very high priority. 2. While the response from individual employees might vary depending on the individuals disposition, the company in its entirety tries it’s best for their customers. 3. They are leaders in their business. Their competitors dont even come close to providing their high quality of service and standards. 4. They maintain their high standards among all their stores. 5. They surpass their competitors in customer service. If you ever have an issue with a store then please leave a comment and let Leslie Pools management handle it. . . ."

"I literally live 5 minutes away from the competition, however I prefer to drive to Leslie’s because of the customer service I receive. Craig, the store manager provides the best customer service. Although he could sell us a high priced chemical, he always seems to look for an alternate solution that could potentially save the customer tens of dollars. He is kind, and seems to be an expert on pool maintenance, in my opinion. I come in once every few weeks or so to have my water tested, and he is usually spot on with diagnosing the problem just by my verbal description of it. As a customer, he personally makes me feel valued, and treats each customer with dignity and respect. When I come in, and he’s not there, I must admit I feel a little disappointed, because he is my go to person. Thank you Craig for always making my shopping experience a great one!!!! ***update*** Since Craig retired, I don’t like coming here. My pool is swamp green and they keep suggesting and selling the same chemicals which DO NOT fix the problem. I have wasted so much money. You all NEED Craig! He was a life saver! I recently started using the competition again. These ladies here have NO CLUE what they are doing! I have wasted hundreds of dollars here since they’ve come here to work. I assume you don’t really need to know about pool chemistry to work here. And, when a customer comes back in and explains to them that what they’ve sold them didn’t work, they just look dumbfounded. One even told me, “well, I’m not sure what to tell you to do, then”… oh boy. Beware…"

"Waited over 15 mins while the worker repeated her self over and over to the customers at the counter. I understand being helpful but this was a whole other level. If we need to make appointments to be helped please inform the public as this location had one employee working and customers who don’t plan to wait on a line for over 15 mins or so. I had to walk out because the repetition started again!"

"I called yesterday after my pool cleaner told me to go to Leslie’s to have them come out and replace grid in my pump. The lady told me they don’t do service calls. I let my pool guy know what I was told and he said he KNOWS they do. I called pinchapenny because I didn’t want to call back and argue with the woman. They were 3 weeks out on a repair. I decided to call back to Leslie’s today and I got Mary the manager. She was very helpful and set up my appt for a service call. Then she told me to bring a picture of the pump up to the store so they could see ahead of time what grid I would need for my pump. When I got there 30 mins later, Mary had left for the day and this same grumpy woman was there and told me to wait until I’m called by service. Well why did I just waste my time driving up to your store? This ladies customer service is awful. Lots of people need jobs. Too many to be dealing with this kind of service. I’ll change my review once this is fixed."