Thompson Pools & Spas

"If you are looking to build a new custom pool and/or spa you definitely should meet with Thompson Pools & Spas! They built our dream pool and we have had nothing but compliments and a little envy! Jim Echo, our designer, met with us promptly and had the initial 3D design over to us in just a day or two. He did such a good job listening during our meeting that we only made a few tweaks to the initial design. After signing the contract our back yard went from grass to the completed shell in just 8 or 9 working days. IMPRESSIVE. Taite, the project manager, did a great job keeping us in the loop with every aspect of the build. He was always very responsive and answered any questions very promptly. I had the pleasure of meeting a few of the different crews and they were fantastic - Thanks to Kayle & Adam who did the plumbing; the kids love the bubblers and deck jets. Randy and John, the glass tile work on the raised spa is sick! Sergio, the travertine deck looks amazing! Parker, thanks for everything you did setting up all the pool automation and teaching us how to use it. Hank, you have put together a great team that you should be proud of. Thank you for everything!"

"Thompson pools and spas was professional, with fair prices. They told me they’d finish a 12x25 pool in 2 months and I thought there was no way, but they came through. It looks great as well! Highly recommend them to anyone looking for a pool build."

"I cannot say enough good things about Thompson Pools! From the very beginning they were on it and so easy to work with. Jim really listened during our design and finish selections meeting. Taite was and continues to be super responsive and is always happy to help. Hank and his team have gone above and beyond even after completion to make sure all is well! I’m so glad our builder recommended them even after having consults with other companies, we definitely made the right choice with Thompson Pools! Thank you for everything!"

"We decided early in 2022 to take the leap and purchase a pool. Once the decision was made I began the arduous task of researching pool builders and getting estimates. After about 2 months we finally settled on Thompson Pools & Spas and the main reason was because of their A+ rating with the Better Business Bureau. I can wholeheartedly say now that I am extremely satisfied and thrilled with my decision. From the day I walked into the office and signed the purchase agreement. I was not disappointed. The price I was quoted that day is exactly what I paid, not a penny more. With that said, mid-construction I did decide to add a footer for the future installation of a screen enclosure, and this additional expense was at my request. I'm glad I had it done, because I won't have to bother with it when I decide to add the screen enclosure at a future date. Construction delays are par for the course, any major construction project is going to have it's share of delays or issues, and pools are famous for taking long periods of time to complete. I know people who waited for well over a year for their projects to be completed and that was before the pandemic. I made the purchase and initial payment in February of 2022. Work began at the end of April and was completed in November. That's a decent turn-around time if you ask me. From start to finish all of the workers and crews that contributed were extremely knowledgeable in their given trade. Yes, they are contracted through Thompson to do the work, but they are all very professional. From the shooting of the gunite, installation of the coping tile, water-line tile, plumbing, equipment and electrical, along with the pool deck, everything went smoothly. The only exception was some missing decorative tiles that were supposed to be installed beneath the water line tile and on the steps during the stucco of the pool interior. I was a little disappointed, but to my satisfaction Thompson promptly offered a credit for the cost of the tile. From start to finish, construction took 3 1\2 months total. It would have been done sooner if it were not for a delay in getting the pavers for the pool deck, but this was not the fault of Thompson. Supply chain issues caused by the pandemic were the culprit. However, once materials were on-site, work proceeded very quickly. Once everything was completed I noticed a leak. The water level would drop around 1-inch per day and I knew it was excessive and not due to evaporation. I contacted Taite right away. It took a few weeks and some trial and error to resolve, but after several attempts to find the leak and make repairs, my new pool is finally leak free. I have to thank Taite's diligence in keeping me informed and staying on top of things. His communication is top notch and very well appreciated. Taite probably deserves a raise ;-) Hank, Taite, Jim, Parker, Jordan and the rest of the Thompson crew were friendly, professional, and diligent in their efforts to complete my project in a timely manner and to my complete satisfaction. If given the chance, I would make the same decision again without hesitation. If you are thinking about having a pool / spa installed, you can't go wrong with Thompson Pools and Spas. I recommend them very highly. The photos I am including are before construction and immediately after pool start-up, before sod installation."

"Building a pool is a huge undertaking and can be overwhelming. We did lots of research, read reviews and spoke to a former customer of Thompson. We received three different estimates and ultimately contracted with Thompson. From our initial meeting with the Salesperson we felt at ease. Jim Ecohardt carefully listened to our wants, concepts and vision. He took his time to draft a design based on our ideas and then he shared his expertise with us and made suggestions and created another draft and WOW! We had a former neighbor that started their pool three weeks ahead of us. Our pool is completed and they have at least 60 days or more to go. With any project there will be some opportunities. Thompson uses a portal that provides the customer direct access to all scheduling. The portal allows you to send messages and photos to all the members of the Thompson team. Taite was so easy to work with. When we had any concerns or questions. He over communicated with us and promptly addressed any issues. Customer service is first and foremost with Thompson! The ultimate measure of a company is, knowing what you know having completed the project would you hire the same company, 100% without hesitation I would hire Thompson Pool and Spa again! Thank you Hank, Jim, Taite, Jordan, Parker and all the others that helped make our backyard an oasis."