Pools By Jordan

"Worst experience ever. 2 years after building our pool we are still dealing with multiple pool leaks and other repairs we have had to pay out of pocket because Pools by Jordan has not been responsive. During construction there was no real project manager and we were bounced around to multiple people. No one answered our calls. They built the spa incorrectly and we had to point it out only to have them demo the spa and rebuild it with the correct plans. The piping was installed incorrectly and only discovered after the deck tile was laid SO we they had to rip all the tile back up to make the repair and when putting it back down it was rushed and not perfectly even. The spa light went out a year after install and cost us $500 to replace. One of the pool leaks will require the entire pool to be drained and refilled which is expensive. We paid for all of these repairs out of pocket because we gave up calling Pools by Jordan because they refused to call us back and make it right. We've spent so much money on a this "premium" pool but it has been nothing but issues since day 1 and I never felt like I had an advocate in the project. If I called Jordan he would always say "the right thing" and that "he would take care of it" but it was just done in a rushed manor and no one ever seemed to take our project seriously. The promised timeline didn't come close to "on time" and delayed our move in date with our pool. The way I would sum up Jordan is "over promise, under deliver". I know there are always potential issues with contractors but I've never experienced any company with this bad of quality or customer service."

"We have been in our Pools By Jordan Pool about 15 months. This is our first pool. We love it. We had some challenges during and after construction. Pools by Jordan has addressed each challenge and resolved them to our satisfaction. We called them about 3 months ago about a deck problem and they were responsive and corrected our deck issue. Our pool was started in late November of '21. Remember the Coocvid problems? We were swimming in March. Very pleased. Design thru completion they kept us involved."

"Pools by Jordan did a great job on our pool! We got quotes from 4 other contractors, but Jordan was the only one who reversed the design process. Instead of the builder coming out and guessing about what we might like, we went to Jordan's office and spent an hour actually doing the design/layout with him. Everything was completely custom, and built to our preferences. The few issues that we had during the building process were always handled/corrected to our satisfaction."

"Working with Pools by Jordan was an amazing experience from start to finish! Jordan really is an artist and made our vision come to life. The workers were so nice, professional, always cleaned up and they became like family. Not only that, but the job was completed EXTREMELY fast. We were so pleased. If you’re looking for a pool, POOLS BY JORDAN IS IT!!!"

"I contacted pool by Jordan by recommendation of my GC after having a hard time to get other pool companies to even show up to give me an estimate. Jordan was very responsive, he provided a 3D rendering and estimate in a few days. Everything went smoothly and Jordan was very accommodating, I made a few changes to the design during construction and it was never a problem, they did not even charge me for any of the changes. The quality of work is excellent, their tile installer is a master, everything is plum and look beautiful. Pool was completed in a timely manner, jobsite was always clean, I highly recommend Pool by Jordan."