Pinch A Penny Pool Patio Spa

"Prices keep going higher and higher evertime you go there. I paid over $8 per container to refill chlorine. Checked another place up the road further and they only charge $ 3.99 to refill chlorine containers. The new management is price gouging people and not very helpful people and very slow. Not happy with the service. Not happy with theservice.service.atallall.all,allwould recommend not going there"

"Signed up for pool service. Never got anyone to come service the pool. No phone calls. Asked for refund of payment for services and have not received anything. Called and spoke with the woman who charged my account and she got testy with me about her company's problems. Claimed she didn't have authority to issue refund although she charged my account initially. Just an overall bad experience at this franchise. I have done business with another Pinch A Penny franchise and received excellent service. The woman at Lady Lake Pinch A Penny needs some serious remedial customer service training."

"EDIT: It now appears that the owner of this rogue franchize is taking the stance of a liar. First, I've never seen these chemical jugs sold or used anywhere else but pinch a penny. Second, this "policy" doesn't seem to coincide with any other location around(I've called). The last point in this edit I want to make is that I will be taking my business to the pinch a penny franchize in Leesburg and urge others to do so as well. At least there you'll be a respected customer, rather than viewed as something you squeeze money from. I regret being honest and making note of the broken container. Had I known of your dishonesty and greed I would've said nothing and allow you to have filled it up and spill chlorine everywhere after I left. Your franchize agreement should be revoked. Went in today to purchase some liquid chlorine and exchange the jugs as one normally would. Unfortunately the last time I had to purchase chlorine, the store gave me an older jug which had seen better days. The following morning I noticed the strong smell of chlorine and found that this older jug had split open near the bottom and dumped chlorine in roughly a 6ft circle, ruining the painted concrete it sat on. I understand that these things happen, cleaned up the mess and marked the jug as bad for the store to take it out of circulation. Much to my frustration when I went to exchange this bad jug for a new one, the store owner decides its in his best interest to charge me an extra $10 for another jug. Even though you only pay a deposit on these jugs, and you're also at the mercy of the person working there to inspect these older chemical containers. I feel that this is an unacceptable way to treat customers and I fully intend to share my situation with their corporate office."

"Gayle that works in the customer service is great. She pays attention to details and is always glad to help out. We also just hired Pinch a Penny to do our pool after a two other pool companies left it a mess. The guy that cleans our pool Makto has been great. In 4 weeks he has been handling out pool he fixed what the others could not. Glad to have him doing my pool and I believe in giving honest reviews and this is one."

"Working as a Realtor sometimes you have to complete various tasks in order to close a sale. Recently I had a bank owned listing and the pool was in poor condition very green with a lot of tadpoles swimming around. TO service my buyer I decided that i would clean up the pool for them. I spoke with several local Pool service companies and was quoted between $1500 and $2000 to clean up the pool. In desperation I Stopped by Pinch a Penny in Lady Lake with a water sample and some photos. the Manager Gail was able to trouble shoot the pool and gave perfect advise on how to clean up this mess quickly and inexpensively. With in 4 days we turned the water from Green to Perfect blue Thank you Gail and Jacob for all of your help Bob Paulson Realtor Vylla Home"