Best Buy

"I ordered a vehicle dash camera from this store and scheduled an install for the 14th of February. The morning of the install, I was called and informed they would have to reschedule due to an employee calling off. They rescheduled me for the 22nd; however, two days prior to the appt, the order was cancelled and stated the monies would be refunded back to the Best Buy card. My first issue was the balance on that card had already been paid off by my personal account. Then, when I called Lady Lake to inquire about the next steps, I was transferred to the Ocala Customer Service line. I asked if they could call Lady Lake and confirm they still had the camera, because of a concern someone else would buy it off the floor, or from the stock room before I reordered it and the appt would have to be changed again. I did not want to drive 18 miles to find out this was the case. I was pretty much made to feel like a joke by Ocala's customer service for making that request and was even laughed at, all because this store can not do their job, or communicate with their own customers for that matter. They lost a sale. Best Buy should change their name, as the items in their store are less somewhere else. Poor customer service."

"I went in to buy a microwave today and there was only one person working in the appliance department during the Presidents’ Day sale. He was helping another couple planning a kitchen and I waited for 10 minutes before somebody came and greeted me someone who seemed to be a manager came over and asked me if I’ve been checked in I said, where do I check in? He didn’t respond. He just asked my first name and he said I’ll put you on the list, I walked out of the store. I’m very disappointed in the service. The only person that was consistent with greeting with the man posted at the door. After leaving there I went to another retailer and bought the microwave and the stove and spent over $3000 your loss Best Buy"

"Best Buy used to look like a shining star. Now it looks like a rummage sale. The help seems to run when they see you coming, and when you can nail them down, they don't know much about their products. There wasn't anybody at the cash register for at least 5 minutes. Not many people in the store. weekday rush hour, I think they're going out of business."

"Ordered a 77" TV over the phone that they normally don't stock. Told me it would arrive on Thursday at 10am. Wednesday at 11am I received a text that the TV was ready in stock. Drove down to Best Buy and picked up the TV in less than 30 minutes and headed home. No hassle, alert and courteous associates. What a pleasure!"

"I bought this Pioneer touch screen smart radio from Best Buy and had them install it. They were very professional and quick. The tech walked me through the basics and answered my questions with ease. He knew what he was talking about. I'm very pleased with the radio as well as Best Buy and the ease of the process of picking it out. They were very helpful in showing me and explaining my options and listened to what I wanted. Btw, this is a 2012 Kia Soul. It fits perfectly and looks great!"