GameStop

"These guys will tell you anything to get you in the store but then when you arrive it's just excuses and no one taking responsibility for anything that gets said on a phone call. Waste of time. Going to Facebook is starting to seem less sketchy than Gamestop"

"Well, I've been coming here for years just fine and its my home Gamestop for the most part. I came in to do trade in a week prior with my console and during it I asked about the OLED switch for my fiance on her birthday. It was busy and the female manager was very pleasant and I was very patient. I didn't have a controller so she was applying the cost of the controller to the credit of the return. Turns out I left my SSD in, no biggie. I had to take it home and I take it out. No big deal. I did this over the week, and came back today. I was going to take the recommendation on the Switch OLED the manager had made. I walk in around 12:15. I figured it was a weekday and it would not be busy. There was no one in the store. The employee was sitting in the back, looking at his phone. Didn't even stand to greet me but stayed sitting in the back on his phone. He looked up and just said "Trade In?" I said yes and explained what the female manager had said I needed to do. Looks down at his phone and says "Nope, can't do that" Confused I had mentioned the situation and what I was directed to do. Without looking up from his phone his said "No, I can't do that". I left politely and went to another game stop, made my trade in and purchased my Switch OLED. I will not be returning to this location unfortunately."

"Terrible experience would like someone from Gamestop corp to contact me …I walked in and wasn’t greeted and it wasn’t busy and I had just bought a Xbox controller the day before and took it home and it wasn’t working so I come and try to exchange it not only was the employee rude but was trying to hurry and rush me through the process didn’t give me any time and claimed he was extremely busy even though there was only two customers in the store and said I can’t return without warranty but the receipt clearly states that I have 7 days?? Then he changed his tune and says I’m not suppose to but I’ll do it just because I have sooo many customers! Terrible"

"Just wanted to say that this is one of the best GameStop’s ever been too (I’ve seen the one in NYC, tbh not a bad spot.) I’ve met their Manager Tom and Assistant Manager Dean, oh boy let me tell you one of the greatest and brightest guys working in that place, always helping out when I need it and just great customer service, Thanks Tom & Dean!"