Tropical Palms

"They are in the process of remodeling however they are very courteous and respectful of the times in which they begin working. The staff is great the pool is amazing and the rooms are very clean . I can't wait to see it all finished!! Great architecture with the pool in the center courtyard. I really enjoyed my stat. I will be returning for sure."

"I understand hotel has new owners and are currently renovating however, rooms with mold should not have been rented out or allowed to booked online. I had to switch rooms when a refund was refused due to mold in bathroom and even my ice bucket. They obviously do not update their online information because there is not a coffee maker in any of their rooms, no phones in their rooms and certainly no breakfast. Beds were extremely uncomfortable and sounded like they would break as they were very noisy just to sit down on. There is zero housekeeping during your stay, you're expected to take out your own trash and take used or soiled linens to the desk and exchange for fresh ones. Staff seems unable to accommodate guests without conta ting owners first. Most of the staff seem to lack basic customer service skills and just aren't very friendly. I'd suggest staying somewhere else at least until hotel as been fully renovated."

"This hotel is gross, booked it for 3 nights and had to check out after the 1st night. Don't let the pictures on their web site fool you, the rooms are dirty and moldy. I understand they are renovating, but do not put people in gross rooms. Our room #153 had dried paint in the bathtub, the shower head was corroded, doors scratched up, only 3 lights in the room which included the bathroom. The chair was torn up, food left in the refrigerator, mold on the ceiling, and dirty drawers. And during the night there was such a awful smell that kept us up."

"Booked through Expedia. This hotel is garbage. Reservation for three adults. Entered a room that is filthy that reeks of cigarette smoke and a lamp that is flashing on and off. The smoke detector is ripped out of the ceiling. The reason the lamp is flashing on and off is because the wall outlet is completely loose and is no longer properly connected creating a fire hazard. The beds are terrible, with one big sinkhole in the middle of each bed and the mattress is wrapped in plastic. We were provided two towels and one face cloth for the three of us. When we went to the front desk to ask about changing rooms, we were told there were no other rooms available. We were given two hand towels and a lightbulb which was supposed to magically fix the lamp that does not work. The WIFI doesn't work at all. I understand that the hotel has been undergoing renovations. But those renovations have been ongoing since 2020. It's now 2023 and this hotel looks like it should be shut down. Not only do I not recommend staying at this hotel, I will no longer be booking any vacation services through Expedia."

"We were there 3 days, and never got clean towels without asking for them. Room was ok, but not what was shown on the website. The hotel was not very clean. There was an odor, and nothing like what was advertised. Pool area wasn't anything to talk about. Balcony was disgusting, and didn't look like it was ever cleaned. We were not happy with much of anything here at all."