Basin

"I loved this store so much. I really fell in love with the products and everything this company had to offer. I started by buying in store when in Disney and then I started buying online due to my place of residence not being close to an actual store. I have had issues upon issues with them ever since and it’s a shame because I was so loyal and in love with the company. It started when I received a 40$ body butter made of shea. The bottle was missing a safety seal and had a finger mark in it. Right away I knew this was not right as I’ve had many products before from them. When I contacted customer care, the person told me “ don’t worry, that’s completely normal. The seals fall off. It’s completely safe. And the finger mark is from the product moving around. “ this was distressing in many ways 1) it’s not normal, 2) the product is solid so it does not move until it’s touched 3) it’s completely unsafe in every way. I asked could I return the contaminated product for a new one ? Or simply send it back for a refund as I do not feel I should have to pay for a tampered with, and contaminated product. I was denied both options via email so I called the customer support number thinking that maybe the agent was new or something. And to my surprise the lady seemed to almost repeat everything the last agent had said. Once again I explained that I don’t feel safe or comfortable putting contaminated cosmetics on my body and would appreciate a refund or replacement. She has forwarded my information to upper management and I have heard nothing from them since. Customer service is important, but customer safety is number one and this company seems to be null and void on both. Once again I’m being told that I’m to use this product even though the safety seal is gone and there is a finger print inside. They tried to say “ it comes out the manufacturer and mails right out.” Ok? Well people still box it up and tape it shut and then ship it out. It seems like they would rather dance around the issue and blame everyone else rather than provide a safe solution for a paying customer. I’m including photos and I strongly urge people not to support a business that isn’t going to practice safe and ethical behavior. On top of that I’d go even further to say that during a time where we have bacteria like Covid 19 and others, it’s completely appalling and negligent that someone would assure me to use an open product. It’s revolting that they would rather protect their pockets than the clients that give them business. As consumers we need to weed through these shady companies full of corporate greed and only purchase from retailers we can trust. I’m having to dispute the transaction with my bank so I do not trust these people any longer and will not return. Now I’m here my heart beat is just so high and my face is flushed red because I honestly cannot believe this. I shouldn’t have called and wasted my time. I should have never patronized this business from the start."

"The store is being renovated. So I visited a little pop up spor at Disney Springs. Got shampoo bars that I love. And dead sea soap. Awesome."

"I love this place! Go wash your hands there and check out all the different scents and products. In my opinion, these bath bombs are the bomb even when compared to the high-end competitors. Great color and they don’t stain your tub."

"Bath bombs, bath salts, bath bubbles - if you like bath products, they have em. Also soaps, scrubs, etc - a little expensive but it all smells and feels nice. They have a sampling area where you can scrub your hands with various products & try a lotion afterwards, which is a nice touch in my opinion."

"California-based retailer known for "bath bombs" and luxury bath products. Prices are reasonable and it's an unusual place to find Disney-themed souvenirs. Here you can mix your own bath salts to create a custom fragrance or try free samples in the center of the store. TIP: Basin can ship liquid products that are over 3oz. so they won't be confiscated by airport security."