Banfield Pet Hospital

"Good when you.actually talk to a vet. She cares and was very thorough. Appointment times are more like "suggestions". Simple visits requires you to leave your dog from 7 until after 2pm. No sense of urgency, and staff acts like they'd rather be anywhere but there."

"Pets are dropped off and wait while vet is in surgery. Then you get a call to pick up. Convenient for people that work and cannot be bothered with the time spent at an appointment. But most prefer the reassurance of communication for services while present."

"My cat had worms and hospital said that they can’t accept my cat without proof of rabbits vaccine( at that time I didn’t know that vaccine should NOT be done if cat has parasites) so they did vaccinate and treatment for worms same day! After a day my pretty healthy cat that never had any problem with urination start feeling very unwell she couldn’t urinate and was in pain so hospital asked us to come back and gave us antibiotic so we had to pay much more. So now we can only guess: either the vaccination + deworm injection gave complications to the kidneys or did the they give the cat an infection because you can’t see conditions your cat in, you just leave your cat for 2+ hours. Would be cheaper and less stressful just go to normal vet."

"This review is for an experience about a year ago, so I don't know if they are different now. When I tried to take my dog in for a nail trim, the place didn't follow their own rules for one family at a time. At the time, I had my dog on a slip leash. It's a humane way of getting your dogs attention for correction (they use it as a regular leash. They tried to tell me I was hurting my dog with the corrections I was doing. The slip leash goes under the head above the neck, not around their necks like a leash. USE IT PROPERLY OR DONT USE IT AT ALL! He has dog ADD. He is super friendly, but distractions get the best of him, so I was using that time to help instill the needed corrections. They let another guy come in to pick up his dogs, and he had no right to tell me how to correct my dog. I had to deal with that, plus the staff needing to say they knew better than me about my dog. Will not ever go their again. Petsmart needs to get rid of their deal with them."

"I’m a dog sitter.. I found a cut on one of my visiting dogs early one morning. It wasn’t terrible but definitely needed to be checked out. Banfield is the vet her owner uses, so I took her there as soon as they opened. They verified that she was their patient but would not see her for me without authorization from her owner, who was on a weekend getaway and could not be reached right away. I was told that even if they could reach her, they couldn’t see the pup until the afternoon. There was no concern from them at all that she was injured. Heartless. I took her to my vet and they tended to her. If I could give this place less than one star, I would."