PNC Bank

"This branch stinks. I came here last week because my debit card was physically broken, and I needed a replacement. I quit carrying credit cards. I was informed that I would need 2 forms of ID. I handed the teller my driver's license and professional license, and got the debit card. I go to use the debit card and the chip doesn't work. I called customer service and they said they would mail one but I could continue to swipe the current one. However the representative closed the account instead of leaving open. I went back in today to get change and a little bit of cash out of my account. Jo-Ann informed me that I needed two forms of ID. I presented my license and my professional ID. She said my professional ID wouldn't work. I guess they have quit recognizing public service for the New Year. I handed her the debit card that has been deactivated and she tells me that she can't use it because it is deactivated. I mean it was attached to the account. You can look into my account and tell me that it was attached but deactivated, but are being difficult. She told me that I could go to the car and get a copy of my registration if I didn't have another credit card. I informed her that it isn't worth it. Why get registration and lose spot in line for a few dollars? However, this location is also out of my way and there are no branches near me, so will probably look at other banking options, one that is competent, and actually recognizes me."

"Went yesterday to my primary location and yes the customer service at the drve-thru was not the best. Plus why must they announce how much money you are withdrawing so everybody in the car with you knows your business? Smh"

"TL:DR. Unprofessional bank. Go somewhere else. This company as a whole as gone downhill since I first opened an account. Recently I've started looking at moving my retirement account to PNC, so I looked into it online. It made no mention of needing an appointment, so I went to this location which is already inconvenient, but is also the closest branch available. I was informed then that I needed an appointment, so that turned into wasted time and fuel, when I could have made an appointment when I was looking into it if I had known. I made an appointment online and the system apparently placed me with someone who was off today. However I wasn't made aware of this fact until I came into the bank. I was told I would need to reschedule, after waiting 10 minutes. This company is becoming harder and harder to bank with as they keep closing branches. Well, messadlge received."

"ALWAYS such a weight to talk to someone. The tellers are usually good at keep the line down.. but to get into an office is such a hassle. Always seems like they are understaff.. The phone to call the branch doesn't work either."

"What you can expect at any given time when you come to this branch!! The wait as a result is usually always long - unnecessarily due to inefficiencies in staffing work. Also the staff can be rude at times… minimal customer service,. PNC corporate needs to revamp this branch."