Steak 'n Shake

"Ordered a Frisco Melt which came up to almost $8, when I went to the window I asked the young lady if I could get the meal since it was $9.99. Camilla at the window just looked at me, and proceeded to swipe my card. I immediately asked for a Manager, and informed her on what happened. The manager was very rude, and stood there towards the computer, after about 2-3 min. I just drove off. Customer Service is horrible, and Management team needs to do better."

"Super soggy undercooked fries, & missing my milkshake, ordered a large fry & only filled up half way. The worst Steak ‘n Shake, atleast at around 9pm don’t go this place."

"I stopped in for lunch and my heart just broke. One table in the dining room at 12:15 on a weekday. Casselberry SNS used to have a line out the door at lunch and people waiting for a table to clear. This was a sit down family restaurant and always had kids after school and on weekends. Eventually 3 tables came in for lunch and they were all people talking about how SNS used to be. I had my order remade and Joe was busy helping people order on the kiosk and explain to them the soda machine would not work if they did not have their receipt. When my order was returned it was as I had ordered it. The restaurant was clean almost hospital white. It just did not feel like SNS. There were no servers, everything was on lockdown. Many of the tables and benches have been removed but the decorator is much the same. I guess they just do no need all the extra seating anymore. Friday and Saturday nights there used to be 6 people trying to squeeze into a booth because there was no more seats. I was so disappointed with my visit, and lunch. Joe was the highlight of my visit. He was very friendly and helping everyone who did not understand the kiosks and the soda machine. This restaurant will not be in business much longer if it continues to operate like this and alienate its core customer base that were complaining about the kiosks and new way the restaurant was."

"The customer service at this location is very very poor. I ordered my food for myself and my family and I ordered a Receese shake at the self order kiosk and there was one that said the word Receese on it thinking it had Receese actual pieces in it because it is the only shake I always ask for and it didn't come with any in there like I would thought. So I went and asked if I could please have the actual Receese candy in it like I always get. They then explained that is a different shake all together. I said ok, I would like that one or could we add the Receese to the shake. They said they could add it for 85cents I reluctantly said ok and paid for it. Then the "manager" brought it out to me and said. "Next time you will need to buy a whole nother shake as you ordered it yourself so it is your fault, not ours" I found that very rude as I have over 20 years of customer service experience. This was the manager who then walked away I was talking with her. Very rude, none of the other locations have treated me this way. Very sad."

"We came here last Saturday after theme parks my little cousin love this place she is 9, we came nobody greeted us we have to place our order in a computer it is a little confusing and the substitutions are hard to made, the restaurant was not the cleanest it was late at night at almost all the tables were dirty, the bathrooms had no hand towels. The food was great the burgers were fresh the lettuce was crispy and fresh the tomatoes were great the bacon was soggy but overall great bite all together, the friends were crispy and very good salty, great sodas and shakes. If they could clean the place up and have someone greeting people and helping them with their orders it would be a great place cause the food is super good!"