McDonald's

"This is my second time visiting this location and I was very disturbed by the lack of cleanliness and the unprofessional staff both times. The first time I thought it might just be a one-off but now I’m inclined to believe it is always like this. I went to the restroom first which should have been enough for me to forgo eating here as it was dirty and in need of attention but I was tired and decided to go ahead and order something. I stood at the register for several minutes and listened to the young employees banter back and forth (dropping the F-bomb). The supervisor had to point out that someone was standing at the register before one of the employees finally took my order. I asked for the Chicken Sandwich combo, with a large drink but a regular size fry. When I got to my car and checked the bag - no fries. There were no napkins in the lobby and the entire place was very dirty and disorganized. In my opinion they had plenty of workers on hand so I’m not sure why it wasn’t cleaner. Another customer also commented on the lack of cleanliness. Needless to say I won’t be back to this particular location."

"No idea how this guy made employee of the month. He ignored me the entire time I was in the store. I’m giving them 2 stars because the fries were fresh."

"Review for McDonald's in Defuniak Springs, Florida I recently visited the McDonald's in Defuniak Springs, and I must admit that I was deeply disappointed with my experience. While McDonald's has a global reputation for its standardized quality and service, this particular location significantly falls short. Cleanliness: This is a primary concern for any establishment that serves food. The bathrooms were not in a state that I would expect from a renowned chain like McDonald's. I have attached pictures for reference which speaks for the situation better than words. Staff Presentation & Professionalism: The staff members were not wearing name tags. This makes it difficult for patrons to identify and communicate with the employees, should there be a need to address any concerns. Proper uniform and identification are basic tenets of service professionalism. Service Inefficiencies: Despite choosing the "Eat in" function, as seen in the attached picture, we were not served at our table. Instead, the staff would shout out the table number from the counter, expecting customers to retrieve their orders. This is not only inconvenient but also particularly distressing for individuals with disabilities. Presentation of Food: It was surprising to see our order packed in a bag instead of being placed on a tray. The attached picture showcases this. The essence of choosing to dine in is lost when the presentation feels like it's been prepped for a takeaway. Staff Activity: Roughly a minute after capturing these photos, an employee did begin some cleaning with a broom, but once again, she wasn't wearing a name tag. Additionally, many staff members seemed to be congregated at the front, behind the register, rather than attending to customers and ensuring the dining area was in order. Furthermore, an attempt to mitigate negative feedback was evident from a handwritten note displayed, as seen in the attached picture. This note seemingly entices customers with the offer of free food in exchange for positive reviews. Such practices, in my opinion, are not genuine or transparent methods of addressing and rectifying genuine concerns and feedback. It's essential for businesses to prioritize authentic customer experiences over superficial ratings. We fully understand that someone internal to MacDonald's may identify us as a customer. You can be rest assured that we will be back at this location to see if it is getting any better. The next step is to talk to corporate if the issues remain. In conclusion, this visit was far from the standard experience I've come to expect from McDonald's. I hope that the management takes note of these glaring issues and institutes changes swiftly. A location's cleanliness, service efficiency, and staff professionalism directly reflect on the brand, and from what I've witnessed, there is substantial room for improvement at this particular McDonald's."

"Check your breakfast sandwiches for egg shell if you get egg on it. This was one that we got for my 4 year old niece and luckily she took a tiny bite and said she didn’t want it so we took it with for later, well after sitting in the car for a couple hours we decide we were gonna throw it away. I noticed there was a couple pieces of egg shell sitting on the bun and jokingly said I usually like my egg without the shell, but I took the bun off and to my surprise find this. It was literally a whole egg shell crushed into the egg patty. Man was I glad we didn’t make that kid eat that sandwich or anyone else decide to eat it. Just an fyi to people to check your stuff I know it becomes normal to just grab and go and eat, but it opens my eyes to double check."