Quest Diagnostics

"I wish I could give this clinic less than one star. My appointment was scheduled at 11:30 AM. I arrived to my appointment at 11:26am and signed in at the kiosk. I was waiting there for over an hour and 45 minutes before I asked why my name was not showing up on the screen as a patient waiting in line. At first they told me they did not believe me that I had an appointment so when I showed them the confirmation on my phone—they went quiet. They told me to sign in again, and when I try to do that, it did not work because the other kiosk was broken and the one that I was using had someone else trying to sign in. I told this extremely rude Technician there and she said “we will try to work you in”. This was after she accused me of arriving late because it was 12:37pm by the time I asked them what was going on with my appt and so I had to show my texts where it confirmed I arrived and signed in at exactly 11:30 AM. This place is extremely unprofessional, disorganized, and I hope no one waste their time here. I had to leave because there were already too many walk-ins, and I didn’t trust that they would ever “work me in”. What’s the point of scheduling an appointment if this is the result…."

"Went in for bloodwork as I routinely do. Dr emails script to me that I’ve always gone in and then would forward email to office. This time I go in and first I was called back and then told I was the “wrong” person and then passed off to someone else. I was then told that they don’t get emails and a manager was then called in by the brash New York transplant. A middle-aged l, short, round woman with peculiar eyebrow piercings comes in with an inferiority complex and tells me that I’m basically lying that I email my scripts because she’s been there “3 years” and it’s not possible to get emails. She refuses to give me her managers number and also when asked for her card she gives me a generic card with no name and the number for an automated system. Used to like this place now it’s garbage. Love quest but this location has some serious staffing issues."

"I arrived on November 8 around 9:00 am without an appointment and signed in. The reasonable wait time was almost exactly as estimated, and it was easy to see the progress on their system. The young lady who took my blood was aloof and disconnected, and her technical skills were not very good. Her "stab" was painful, more difficult than necessary and mercifully over quickly. Today is November 22 and there is still a bruise where she "stabbed" me and took my blood. Not a good job."

"Very nice office & location. Easy to schedule appointments. I have to give thanks to Crystal, one of the phlebotomist at the Trinity location. She was extremely helpful! My doctor requested lab testing and it stated I did not need to fast. Crystal took the time to call my doctors office & verify if this was correct or not. They were out of office. Crystal discussed my options and potential variations in results. She gave me the option to do the bloodwork or reschedule. I chose to reschedule. Thank you so much to Crystal! I can not emphasize how much I appreciate her help!"

"I want to share that every time I come to this Quest, I have an incredible experience. I DO make an appointment a few days beforehand. It’s very convenient because I can make it around my schedule. For those complaining it takes too long, open your Internet on your phone and make an appointment at Quest Diagnostics. It’s not complicated. When I arrive, I check in on my phone, and then I go in and sit down. I don’t think I’ve ever waited more than five minutes for an appointment. So, AGAIN, I suggest getting an appointment. They are super easy to make online. Today, I had 10 LARGE vials of blood drawn from Mabel. She was gentle and sweet. After withdrawing so much blood, I was very close to passing out. I was so dizzy. I couldn’t get my equilibrium. This has never happened before, but I have never had to give that much blood in a lab before. Mabel took such good care of me because she saw how pale my face was, and my equilibrium was off. She put an ice pack under my neck. She pulled out the chair so I could lie down. And she made sure I didn’t leave until I was 100%. So, I want to acknowledge that I love this facility, and I triple love ❤️ MABEL for going above and beyond with my health. She is a real gem. Take good care of her like she did with me. J.P. PS. Make an appointment to save time."