Golden In Home Services

"I could ask you to allow me to give them a -5 star, yes a MINUS5! They’ve been unprofessional from the Get Go. They lied and told me that my husband gave them the wrong model and serial number. My husband has never spoken with them. Their communication is absolutely horrible. Luckily they were fired since they never showed, nor are they willing to even receive phone calls. So now the warranty company is sending me a company with a five star rating. That’s more like it. Their loss my gain. Services that have to enter your home to service appliances should have better ratings, not ratings of one star of multiple reviews by people wishing to give them less than 1 Star. Pick another company if you can."

"Don't EVER do business with this company. We had an appointment scheduled today between 8am and 12pm to have our washer serviced (HHGregg warranty) and nobody ever called or bothered to show up. We called the phone number (831-7606) and managed to go through all the menus only to go DIRECTLY to a voicemail service. We left a message and nobody has still bothered to show up or even call us back. If anyone ever suggests or schedules your service call through Golden In Home Service, refuse it. The only thing you'll get is a Golden Shower level of Customer Service."

"If I could give 0 stars I would but I don't think they care how poor their reviews are. Called in for an issue withe my washer under warranty. The button was semi broken. The service man broke it the rest of the way and made my washer completely inoperable and said he'd order the panel on Monday(this was Saturday) . He didn't order the part until Tuesday. Then I didn't hear anything for 3 days when I called them back. I left 3 messages and my calls went unreturned. I finally got someone on the phone. First the guy said he was chatting the parts company UT after being on the phone with me for 10 min he didn't want to keep me any longer and he'd call me back in 5 minutes. An hour later I called them back because he never called back. They said the part was on indefinite back order and I should call the warranty company. Called warranty company, they said what do you mean there is a tracking number right here. Gave me the tracking number. I tracked it and had an alert sent when it was delivered. Waited for them to call...... No call. Called back, left 2 more messages before they called me back the following day. Oh yes we have the part, no apology for being a slacker since it had already been a week and a half. We can't get to you until Sept 6(another week and 1 day.) Really, your technician broke the machine and made it inoperable and you can't make me a priority know I have been waiting for this part for a week and a half? I have called and left 4 messages and had the warranty company send them a message to get an earlier appt... No response. This company doesn't care and needs to reimburse the 150 in laundry charges for laundry mats since they can't seem to prioritize appts correctly and their customer service is ridiculous. I will file with bbb on them and I will go all the way up the warranty company chain to ensure they receive no more work from this company."

"Let me start by saying that I usually don't write reviews but after dealing with this company I felt compelled to. To begin with, I didn't initially hire them, they were an option based on the warranty company that has them under contract.I needed service done to my GE Washer, the warranty company Warrantech scheduled Golden In Home Services to perform that service. The day I took off of work to be available for the service to be performed during the hours of 8-12 I ended up calling Golden In Home Service around 10:45 to check the status to the technician just to be told that no one will be coming to my residence. I was told by the service rep who acted like I was intruding on her Friday with my issue that I had to call and schedule with them and Warrantech does not control their schedule. I tried to explain to her that this information was not known to me and that's something that need to be worked out with Warrantech & her employer & I was still expecting a technician to be at my residence being that I took off of work for this to happen. Nonetheless, she didn't care & tried to reschedule me and if I didn't like it I was told to contact the warranty company in which I did. To make this long story shorter, after contacting Warrantech and explaining what transpired I was rescheduled with another company (Avauxco) and let me say that was a blessing in disguise because the technicians for Avauxco showed up, did a banged up job and now I have an operable washing machine again. I have 2 years remaining on this warranty and I'm praying that nothing else happens to these appliances because if Golden In Home Services has to be my service provider I will pay out of pocket not to deal with them warranty or not. To those reading this, avoid Golden In Home Services at all cost!"

"Lowes warranty service set up appointment for problem with refrigerator with Golden In Home Services for a Thursday between 1-5. Received a call from Golden Service late Tuesday evening before appointment asking for model and serial number to confirm with parts department. Gave the rep the numbers, he put me on hold, then came back and stated parts department not responding so he would call me back in 10 minutes. No mention of the appointment, time, or scheduling. Never received call back that evening or next day. At 1pm on the Thursday (day of the appointment set by Lowes) I receive a call stating they need to confirm if any parts are needed for service. I state that I have already received a call for model and serial number confirmation and supposed to have a service rep out at the time of this call. I was then told sorry we don't have you scheduled and can only give you appointment a week from now and the appointment time you were given by Lowes was just a customer preferred time and has nothing to do with Golden's schedule and the soonest they could be out was next week. Contacted Lowes about the issue and Golden stated to Lowes that they attempted to contact me for model and serial number confirmation and was unable to confirm so they cancelled appointment. Not sure what kind of scam or end game they are playing by lying to customer and Lowes but AVOID this company at all costs."