Suwanee Service Station - NAPA AutoCare Center

"Just be aware, Bunch of crooks,the out of door price for the service job will be way up, then the state amount with other unnecessary charges that they can't even explain. especially with the alignment, and they can't even issue the before and after service sheet for the alignment."

"As an executive in the high tech industry, I rarely leave negative reviews. Stay away from this place. They are a bait and switch shop and very unethical. So much went wrong with my brake job. Received a flyer (the bait) for $299 brake job with new rotors. What they don’t tell you until you are in the shop is they must bleed your lines which is another $120. My $299 quickly turned into $600. When I started questioning each charge as there was still $120 not accounted for, the technician just lied and said I had industrial grade rotors. There were 3 other poor ladies in the shop, all complaining about how they were being taken advantage of. Shops like this should not be in business, customers should consider going elsewhere and put places like this out of business. I sent a much more detailed synopsis of my experience to the BBB and the city council of Suwanee. I appreciate the feedback from the shop and the math. I’ll leave a new post with a copy of my bill and let your current and future customers review for themselves. My total bill was $650 and the air filter and blades cost about $90 which leaves $560 total cost for a brake job I had hoped would be about 300. In addition when I was told the brake lines would need to be bled and serviced I assumed the brake job was for both axles but I was told that the coupon was $299 “per axle”; but the coupon did not state per axle. When I questioned why there was still an additional $120 of my bill not accounted for, I was told it was because my rotors were industrial grade. After reviewing the website for 2918 Jeep Altitude Grabd Cherokees; I could not find any verification of this. Must of the issues in the end are on me. I could have just paid for the wipers and air filter and walked but I authorized the work. Lesson learned. In fairness to the shop. I have upgraded my review to 3 stars. I carry my share of responsibility"

"They’re my go to place for my oil change. Great price and service. I also came away with an awesome deal. 2 free oil changes with the purchase of 3. Keep up the good work!"

"I live out of state and was passing through Atlanta and broke down. The tow truck driver suggested this shop and both fair and the best chance for a speedy same day fix. Arriving less than 3 hours before closing they were able to diagnose my bad altinator, ordered it and replaced it with a few minutes spare time. I’ve had to wait long for some haircuts. Great attitude by all there, you could tell they care. I wish my mechanic back home could fit me in so quickly!"

"This shop have an excellent team to take care of your cars. I’m so pleased to use all services need here. I definitely come back anytime my car’s needs."