Southern Flooring and Design Inc

"We had recent flood in our house which had new vinyl floors installed. Southern Flooring removed the exposed flooring quickly being able to salvage about 70% of it minimizing the overall damage costs. The needed tile was promptly ordered and everything was quickly restored. Toby and his team were awesome. Wouldn't hesitate using them again."

"Awesome experience from estimate to completed job (had bedroom carpet replaced with hardwood, done in 1 day)! Brett was very responsive via call, text or email, clear communication, excellent follow through and timely service. Highly recommend!"

"Mike was wonderful to work with! We had a low patterned loop carpet installed in over sized rooms, the installers did a great job matching patterns and hiding the seam! They were courteous, careful with our home and furniture, and they left all work areas clean and tidy! It was a great experience and we are enjoying our new flooring! Thank you for a job well done!"

"BUYER BEWARE!!! We have had a terrible experience with Southern Flooring, from almost the beginning. I wanted wood floors throughout the entire house and new tile in the bathrooms. We had to move out for a week so they could install the floor; I was told we could move back in on a Sunday. When my husband got back to move the furniture back in from the garage, he discovered that they hadn’t reinstalled our toilets, which he had to do since Southern Flooring was closed. They also hadn’t completed the flooring job, so I had to leave (with a 2 year old and a 2 week old infant) for a few days so they could complete. Before I had even paid the second half of the invoice, I found a long crack in one of the boards. Shawn sent his flooring installer who removed it and replaced it. Within days, another board split. The floors have continued to deteriorate over the year. After months of emailing and calling Shawn, he brought in a floor inspector, and according to his report the floor was a “manufacturing defect”. Months and months later, after emailing and finally submitting a claim with the Dept of Agriculture and Consumer Services, Shawn gave me the phone number of the distributor and told me to fabricate a lawyer: “I’d inform him you have an attorney and you are waiting to see how this final push works out.”. I eventually spoke with the manufacturer (Somerset Flooring) and was told that there had never been a valid installation report, and that all of the damage that I detailed was due to moisture , therefore making my warranty invalid and directed me back to Southern Flooring. I was also told that they had credited Southern Flooring in order to repair boards; Southern Flooring denies this yet I have a letter (attached in photos) issuing the credit. Southern Flooring is now refusing to do anything further for us, and here we are. Boards deteriorating all over the house and the company that I purchased the floor from refuses to help. I have had to hire a lawyer; if Southern Flooring really cared about their clients, they would re-floor our house and sue the manufacturer themselves."