Batteries Plus

"Paid for a new battery for my phone. The gentleman who acted as though he may have been the manager took my phone to the back and returned to the front to chit chat with a customer he seemed to know. I assumed someone in the back was taking care of the battery replacement. After 40 minutes I asked the salesman/manager if my phone was ready yet, and he replied that he had not gotten to it yet! No apology…just seemed to be the nature of this employee to be on his own time. He was socializing with many customers while the other two were busy working."

"I went to replace the battery in my iPhone. The store was easily accessible and clean. The staff was courteous, professional, and competent, taking time to explain to me each step in the process. I was done in about 20 minutes."

"I purchased a battery on line on Sunday for a Monday 9 am apt only to find out the order was declined at 8 am but I had not checked my mailbox before arriving at the store. My card purchase even had been charged successfully. They would not service my truck at the store and had to schedule an appointment at 10:30. This is absolutely not the way to do business! I followed through on this $300 purchase as I needed to replace the bad battery. Checking out was advised there was a registration fee added. I Will advise anyone not to do business with batteries plus and I certainly will NOT. Will post my views on online web sites."

"Representative, Leland, recommended the headband flashlight for those areas when two hands just aren't enough to get the job done. It has definitely been useful and well appreciated while crawling under a computer desk and adjusting connectors or wiring outlets where the room limits a helper to hold the light. Every household should have one of these; trust me, Leland, knew what he was talking about, this item isn't appreciated until you find yourself depending on it"

"If you are looking cheap products, bad customer service and a lecture on how their customer service is not bad then you found the right place! I bought the case for my car key from this store and cut the key on May 15. They key broke on May20 during regular use, I went to the store on on May 23 and asked if it can be fixed or replaced. I was told there is nothing they can do and I need to spend another $40+tax to get another one of these that may not even last 5 days. On top of that the person at store was rude when I voiced my disappointment. Is it too much to expect some sympathy and offer at least a replacement at discount (at cost and let go any profit the second time)?"