DSW Designer Shoe Warehouse

"Nothing against the shoes here. Just rude, mediocre employees. Save yourself the headache and go to Nordstrom’s rack down the street."

"Worst service experience, I simply needed to exchange shoes. The lady was abrasive and unprofessional. If I hadn't felt sorry for her, I'd have lost my composure. It was apparent she didn't want to be there, I get we've all had jobs that made us feel that way. However that said, as she's a representative for the company, I'll never shop at DSW again."

"The sales associate used my 3X rewards perk without my permission and there is nothing that can be done to put it back. I was saving it for a big purchase in December. She chose to use it on my $34 purchase. Really!? It was Black Friday and I could tell by her demeanor she was in no mood to be there. Manager was apologetic but there was nothing she could do. Employees shouldn’t take the liberty to use your perks as they please. I am not happy about this and guess what it’s just too bad for me."

"Desired to make a return for in-store credit which I stated twice before transaction, to the manager and the assisting employee. Rushed through the transaction and then applied it back to the card although specifically requested store credit. She stated with the form of payment I used I could not return for store credit and if I did they would process as return without receipt so I asked if I called corporate if they would confirm. Then she stated ‘if I would’ve made an exchange they could’ve done it that way [but it was too late now]’. I stated it would’ve been great to know all options initially and she apologized. Still felt like something was off so called corporate and they confirmed manager had said something that wasn’t true, they just (a) wanted to rush through the transaction or (b) didn’t want to go through the process to nullify the return. Either way I’m extremely disappointed, corporate will be advising the staff, but I’m out a store credit 5-7 business days and not even sure it’s going to ever be fulfilled because the Affirm transaction is completely paid off and closed now. Lastly, since I’m taking time to write this, it’s worth noting the selection here isn’t the best, recommend Kennesaw, Marietta, or Alpharetta location for better and more quality selection."

"Wide selection of shoes...unless you need wide shoes. Went methodically through the entire store. Found exactly 3 pair in the entire store. No assistance (or acknowledgement) the entire 1.5-2 hours I was there. However, when I did check out (yes, with one of the 3 shoes located) the associate was pleasant and ensured I had downloaded the app to start building points. Thus the 3 stars. Finally, pay attention to the quality. There were a number of sandals with visible glue from poor construction. Yet selling for $60-$100. More on the brands than DSW, but no thank you."