American Deli

"I recently visited the American Deli on Floyd Road in Austell, hoping for a delightful meal. I decided on the wings and Gyro sandwich. While the taste was passable, the overall experience left much to be desired. A couple of glaring issues stood out: The ketchup was excessively diluted, causing about 20% of the bottle to empty with a single squeeze. The Tzatziki sauce shared a similar fate – it was so watery that it has to be poured instead of spread. It's paramount that the quality of condiments complements the meals. The most alarming observation was the presence of a live roach near the soda machine and condiments. This raised significant hygiene concerns for me. Where there is one roach, there are many. I support local businesses, but they must maintain specific standards, especially regarding food safety and cleanliness. I hope the management can address and rectify these concerns promptly. $27 wasted. Food in the trash! No need to talk to management here they are never helpful. The young lady at the register was kind but the decision was out of her control. Look at the picture...."

"First and last time ever going to this location. I usually go to the one in Atlanta on Gresham Rd, but I was in this area today. I should've just gone to Wendy's or something. I actually didn't do a drive thru because I also needed to use the restroom. However, they still have everything restricted like it's 2020 when COVID first hit. No tables, no chairs, no bathroom access. It feels like really, they just want your money and then want you to immediately get out, not that they're being pandemic safe. I had to use the bathroom at the QuikTrip across the street.. which was disgusting. The customer service here is awful. Not personable, dry, and sterile. The lady in front of me called her order in ahead, but it wasn't ready when they arrived. Our food ended up being ready together. They still have plexiglass partition at the counter so you have to talk thru the little speaker, but somehow you still have to repeat yourself over and over for just a single combo order. I asked for a 6 count lemon pepper, wet. It cost $9.53. At my usual location, it's about $7.50. It was an Asian male that took my order. Usually they open the container for you to look at the food and approve, but not this location. He passed my bag to me and walked off. I opened it to find the tiniest, most dry wings in North America. Most of them had no sauce or seasoning at all for almost $10.. they got me really messed up on this fine Saturday afternoon. Not ever again. ✌️"

"Do not order via DoorDash! You will not get what you ordered. 1 Star Update: This time I went in 8/10/21 between 8-8:30pm. The guy wasn’t mean or nice he was just doing his job and the food was hot but the lady bagging the food she is definitely not nice. I can definitely understand the previous reviews regarding her. The wings are really tiny but they gave a nice size portion of rice. I am changing my 1 star to 2 since the food was hot and the last time I ordered was through DoorDash and part of the issue was their fault. 2 Star Update: 3x in February ( I know don’t judge) Food was hot. The lady was was nicer once and said thank you. The guy at the front has started greeting. This location is a hit or miss but I will be changing the stars to 3 since I’ve encountered improvement. 3 stars Food is always hot so if you don’t worry about the people you will be just fine."

"I got a philly cheesesteak & lemon pepper wing combo. My wife asked the manager on the phone twice to put the wings in a separate container but she refused. My bun was SOAKED with lemon pepper juice. When I called afterwards, the worker said he would have separated them but there’s nothing he can do because of the manager."