Pizza Hut

"They act like they are afraid to put pizza sauce and cheese on your pizza. Then they tried to literally fill each empty spot with cheese than to sprinkle the cheese on there when i told them it looks dry with barely any ingredients.Then they all have the excuse they have a new cook...and they have a certain amount to put on the pizza. I don't believe I will be returning and the pizza hut app. Is not giving me my points."

"They try to charge me $50 for a large pizza would not recommend. When I got to the counter. The lady took my money and did not give me change back. Another lady said earlier they had took a slice of pizza from her pizza My mom came in there and had to get our money back. And we did not want the pizza."

"The order was scheduled to be ready by 6:33 pm EST. I arrived at 6:30 pm EST and was told I had a 5-minute wait by the service help. The gentleman was nice and has always been nice at this location. Cool, after waiting 10 minutes, the manager finally noticed that I was waiting and asked if I had been helped. I replied yes. A few customers walked in and one customer eventually walked to the back of the store. It appeared he may have worked there before. However, he was dressed in plain clothes, I watched him wash his hands in the back and start helping take the pizzas out of the oven. At that point, I was no longer interested in my order, given a random person could walk in the back in street clothes and offer to help. Even if he was a former employee. At this point, I had been waiting 20 minutes and was no longer interested in my order. I asked for a refund. Gigi, the manager of the store, said the reason the food was late was that it was "pre-Christmas Eve", an explanation, I had never heard before. Before I asked for my refund, she was very rude, and unprofessional and will probably be the reason I avoid that location moving forward, even if it adds another 10/15 minutes to my time. Her tone and lack of décor were very unprofessional. She speaks rudely to customers and as a customer, you do not have to spend money at places where your services isn't wanted. After getting my refund and leaving, I noticed another "customer" in regular street clothes walk to the back and start helping. I guess, that is normal at this location. After looking at the other google reviews, I should have known this was par for the course at this location. P.S. I decided to go to Dominos and my order only took 10 minutes and was on time without any issues or rude behavior from the manager, on "Pre-Christmas Eve". Avoid this location, its not worth it."

"I ordered at 6:15pm on Saturday. I ordered two large pizzas(one with regular sauce and one with light sauce), cheese sticks, 2 liter Dr. Pepper, 2 liter Diet Pepsi, and used 150 rewards for Cinnabons. On the website it said that it will take 25-35 minutes. I understand that times vary for delivery especially on a Saturday night. I was notified that my pizza was out for delivery at 6:58pm. I received another text at 7:28 that my order would be delivered through door dash instead and it would be delivered at 7:45pm. At 7:50pm I received two large pizzas. The door dasher confirmed that was all that was given to him. The pizzas that were sent were cold and hard and they both had barely any sauce at all on them. I immediately called the store. I spoke with a lady who never gave me her name. I explained the situation. She never once apologized but instead explained to me that i must be mistaken because they generally used two scoops for light sauce and three for regular. I told her it looked like there was one scoop on each. She said she could have my order remade but it would be over 2 hours to receive it. It was 8:00pm already and I was feeding my kids. I asked if I can just bring it back and have it remade. She said it would take at least 45 minutes for that. I asked if I can just get a refund and she said yes and immediately hung up the phone without saying anything else. I called back to make sure she had my information. I called back once and she answered and put me on hold over 10 minutes without coming back on. I called again and no answer. I called a 3rd time and when she answered I asked not to be on hold, and was immediately placed on hold for another 15 minutes without her coming back on. By this time it was almost close to 8:30. I gave up for the night. I filled out a survey and said everything that is stated here and asked for a manger to call back. Still nothing. I called today to speak to someone and no one ever answered the phone. I just would like my money back at this point. It was charged to my card and it went through today for food I didn’t even receive. I understand that the service industry is short staffed and I don’t usually resort to posting a bad review but I cannot seem to get anyone on the phone or a call back to refund my money."

"I had an employee tell me on the phone that she was 100% sure my pizza was indeed a hand tossed pizza. But this is actually 100% a thin crust pizza and instead of admitting the mistake they made she decided it was a better idea to tell me that I’m wrong. This is the second time I’ve received bad service and quality and accuracy issue at this Pizza Hut and I will not be coming back here. They offered to redo the pizza and I guess that was supposed to make it better but to call a customer a liar over a pizza is disrespectful to say the least."