PetSmart

"Zero knowledge to the associate at aquarium. He has no patience to talk to customer this morning. Store as such can be rated as 4 stars but due to customer service it went down to 2"

"Angel the groomer did a thorough job on grooming my dog. He was very professional and followed my grooming request instructions."

"The service here has really gone down, and to be honest, every fish I've bought from here has died in fairly short order. To those who think they can sneak in a last minute guppy purchase: nope. They won't let you have any fish after 8pm. Lights on the tanks go out and everything. Not sure when exactly they started that but there's no sign or warning via the PA, so just be aware."

"They had an assortment of kittens for adoption...all fot $35!! The staff was very nice the entire time. They even had suggestions for what to get. Great experience."

"This location is usually decent with friendly staff, but on my most recent visit, it was far from that. We got to the store in hopes of purchasing a hamster. We noticed that one was up for adoption, and when we asked about it, the lady working in the pet care department rudely explained that it had a messed up jaw. She talked to me as if I didn't know what I was doing or talking about, but I own 3 hamsters and work at another pet store. I have done endless amounts of research and I know more than any chain pet store would about hamsters. She reluctantly showed me the hamster by startling it awake. She then immediately shut the enclosure and wouldn't let us near the hamster. I used to work at a Petsmart and there were never any rules regarding not letting a PAYING customer see the animal that they're interested in. She then proceeded to walk away and not help us at all. We had not been rude, we simply asked to see the little guy. She seemed so careless about the animal and that really hurts to see as an avid animal lover. On top of all that, the condition in which the betta fish and the reptiles were in was appalling. All of the bettas were floating on their side and the water was GREEN as if it hadn't been changed in weeks. They had SEVEN leopard gecko's in one small habitat and 6 bearded dragons in another. It's ridiculous how little regard that these chain pet stores have for their small, helpless animals. I myself know that you have to follow policy, but that is truly not policy. They are small and they need us to give them good quality of life. Whether they're in the store for one day or one month, it is our responsibility to take care of them and make them the happiest that they can be. STOP HIRING PEOPLE THAT KNOW ABSOLUTELY NOTHING ABOUT ANIMALS. STOP HIRING PEOPLE THAT ARE NOT WILLING TO DO THE RESEARCH. STOP HIRING PEOPLE THAT CANNOT EVEN TAKE 5 MINUTES OUT OF THEIR DAY TO FIND A GOOD, LOVING HOME FOR THESE ANIMALS. I was more than happy to adopt this hamster, as he was special needs, and I am an avid animal lover but when you're given service like we were given, it's hard to want to continue supporting these stores."