The Laurel Hotel and Spa

"Exceptional experience staying at the Laurel Hotel in downtown Auburn. The employees are phenomenal the accommodations are luxurious, it's just truly one of a kind. 5 stars all the way around."

"This review is for the rooftop bar: We stopped by to have drinks before dinner at 1856 - Culinary Residence. We lucked out and had an unusually warm evening for January. The views of Auburn and the University are absolutely stunning, there is nothing like it in town. The service was top notch, as the servers were attentive and hospitable. There were 6 of us who stopped in and we sat at a table with a fireplace, which made the evening comfortable without a jacket on. The drinks were great, they were even able to assist in making drinks that were not on the menu. Great experience overall and we made great memories! Cannot wait to "staycation" in the hotel soon. War Eagle!!"

"My wife and I had a phenomenal two night stay at The Laurel at the end of December '23. I can attest with the other reviews the service stands out the most compared to your other high end hotels. The facilities were 5 stars but the associates are the ones that really can make or break a place. It is obvious that they really pride themselves with that. Kevin, Cailen, and especially Will went above and beyond during our stay to be sure we were taken care of. Those three mentioned are truly assets to the Laurel and I want to be sure management is aware. They really put personal touches on how they approach and mingle with guests. The experience unfortunately does not spill over with the spa. My wife and I could agree with the other reviews about less than desirable experiences with the spa. It does not seem as "polished" as the hotel side. I mention this to help and not hinder. Typically reviews are only used as a sounding board by negativity but whatever recipe they are using for the hotel service should be applied to the spa side. The spa facility is really nice, the issue is with personnel and massage therapists. -David & Elizabeth Johnson"

"This review is for the Tony & Libba Rane Culinary Science Center within the Laurel Hotel and Spa. I wanted to mention the Gingerbread Village that they showcased that made me feel like I was stepping into a festive wonderland. They captured the magic of the season with their spectacular presentation which featured over 10 charming gingerbread buildings that will leave you in awe! I also enjoyed a blueberry and pumpkin muffin and mint macaroon that was absolutely delicious. The staff was also very friendly and attune to my needs. I had a great experience."

"Had some issues with the booking process and have to say they have the Service Recovery Paradox down. Excellent management and internal staff. I think this hotel is one of the best things to happen to Auburn for us out-of-town frequenters. Look forward to all of our future stays as they truly feel like a vacation now."