H&M

"Order# - xxxxx c Ordered date - 2/1/2024 Retail Store - 400 Ernest W Barrett Pkwy NW, Kennesaw, GA 30144 Purchased online as noted above. Tried to exchange a pair of jeans that was too big for me. The cashier referred me to manager/supervisor Ms. KM was polite and explained what she can do for this transaction. She spoke very softly where I could not understand her and asked her to repeat each time what she is saying(as her facial expression was ok I have to repeat this again based on my perception) I am hearing impaired and obviously I spoke very loudly plus she made me more upset during the conversation progressed which I admit my tone of voice got louder and louder. I did not swear but literally said this effing crazy. I was not threatening her either. Obviously she thought I was threatening and yelling at her but I was very upset and disturbed already because she said she can give me a refund and need to purchase the right size but she will not give me a discount for the one I am purchasing (about $6 to $7 difference). Your policy indicates you can exchange it at the store. Of course my tone of voice got louder due to my disappointment/frustration and she said to tone it down otherwise she will call security! Wow! Really ! Then a customer standing in line made a statement that if she needs to support her she will be there for her. Really ! That made me more upset. So I walked out very upset how this was handled !!. I was not a very happy customer! Went home and was so bothersome by the situation that I decided to call customer service and discussed my concern. Hold & behold , this customer service provided me with a solution! I received a quick solution within minutes! Received a return label via email and to top off an additional discount for the new item so I can order the right size. Yes, I spoke loudly too! This was handled within minutes! WOW! I wished I would have done that before wasting gas to go to this retail store . It seems that the online process is handled more smoothly than the this particular retail store with that particular person. KM! I don’t think she realized I am hearing impaired. Too sad !"

"Great store. Prices and quality. Caters to young and old. I always find something on sale."

"Came at 6 pm & willing to purchase multiple items for work only for the girl to tell me the fitting room wasn’t open 3 hours before they close. Guess they don’t want peoples business!"

"We shop here for our 11 year old daughter. She really likes their clothes and come here several times."

"H&M was closed today at 4pm due to short staff they posted. Are we still operating like this, Pandemic hours still exist? I was not happy to drive to this location only to find out it was closed with a sloppy written note on the side wall. Meanwhile, when you Google them it states they are “open”."