Moe's Southwest Grill 1605 East-West Connector, Austell, GA 30106

"I have been coming to this Moe's for many years. Recently, they added jalapeños to the pico and I cannot eat jalapeños. I didn't know this because you cant see them, and I had to stop eating after one bite because of the pain I was in. They no longer have tomatoes or cucumbers as an option for bowls either. I went back a couple weeks ago, and did not add pico to my bowl, only my usual guacamole and sour cream. Pretty dull. We got take out tonight and when I got home and mixed my bowl up, I took one bite and had to stop again! Now there are jalapeños mixed into the guacamole! I've had a million bowls from this location and jalapeños were always an option to add, not mixed into the guacamole or pico. This is twice now I have had reactions because there was no advertisement of the changes made in the food. Money wasted again, another reaction, so I can no longer frequent my neighborhood Moe's. I guess it's Chipotle across the street from now on."

"Had a bad experience with the customer service from Alberto, however Janet went above and beyond to make sure that everything was taken care of and I left more than satisfied with Janet. She is the only reason I am giving 5 stars and will come back."

"We had a wonderful experience this time ordering delivery. The last two times it was not that great. After speaking with Vicky the manager, she made sure that we were pleased. Everyone is having a tough time with staffing and training. So we should make sure and extend some favor to those who are working in service industries. In that we can give them the opportunity to make it right. The food was amazing, Vicky is amazing, and we will be back."

"Theres nothing wrong with this order except for the fact thats its not even mines. I was the last customer of the night and might i add that i waited in line for almost 20 mins just to get my order. I ordered The Homewrecker with adobo chicken. I got mines with Seasoned rice, Black Beans, lettuce, corn, pico de gallo, cilantro, guacamole and sour cream with a little drizzle of chipotle ranch. When i got home my order wasnt even the one i got. How can i get someone elses order when im there in front of them watching them make my order and still give me somebody elses food? Absurd. Waste of time and waste of money. Go next door to Okinawa cause atleast 10/10 times i always get what i paid for."