Ulta Beauty

"A few years ago Ulta used to be my favorite store. Now I rarely go, as I don’t buy much makeup anymore. When I do go, I usually have a specific product in mind that I’m looking for, typically something more “high end” that I want to get as a treat to myself. The last 3 times I’ve come here, I’ve needed help with picking out a product. Each time I go to the “fancier” section I linger around for a while, looking at products, waiting to see an employee that I can ask for help. Then when nobody comes, I walk around the store, trying to hunt someone down to help me lol. I am never able to find anyone to help! The employees I do see are usually talking to each other and I would feel awkward/uncomfortable approaching them. Or they walk past me quickly, before I can ask them for help. So each time I finally end up leaving the store without buying anything, because nobody can/will help me. It’s a shame because a few years back, you couldn’t walk into the store without several workers approaching you asking if you need help. I probably won’t go here anymore. I am not the type of person at ALL to complain about workers, it’s rare that I actually feel like I’ve received poor customer service. I generally am very understanding because I’ve worked retail, fast food, etc. and I know how it is. But if customer service is nonexistent when you actually need help, I don’t want to go there anymore because I always leave feeling disappointed."

"Ulta Beauty has awesome staff and is very pleasant. Always friendly and helpful. Great products, by the way. Ulta Beauty has everything you want in cosmetics. I love my recent purchase MAC studio fix foundation. It was lower than I usually pay as well. Thank you, Ulta!"

"Not the place. The shipping. The shampoo bottle top was not tight or sealed and the whole bottle spilled out. On everything I ordered. What the heck why didn’t you wrap it tight and make sure the top was secure."

"Hard to get assistance. Went in looking for a new foundation. Many store members on staff, but none greeted me or offered to help. One exception was the wonderful young woman at the check out."

"Kourtney was absolutely amazing! She cared about me and my purchase. I went in today to look for a new perfume to treat myself and I had the best experience with her at the counter checking out. She suggested another perfume by Gucci she really liked, so I decided to buy the small bottle. Now that I’m home, I should’ve just bought the big bottle she showed me. She was right about how amazing it smells! Ulta, you have a great employee there! I’ll be back soon just so I can check out with her and tell her she was right! Great experience!"