Firestone Complete Auto Care

"Great service. They give phone calls to let you know status of your vehicle. Great prices for work needed. They make sure the problem is fixed without making additional problems to make more money"

"When I got my car back after an oil change, I opened the hood to check things out and the lift support bar was completely detached, lying on top of the engine. Multiple screws popped out and missing from the engine air filter housing as well. I went back to this location and the mechanic told me that was how it was when they got it. I know for a fact that isn’t the case. (And if it was, why wouldn’t they fix something like that before returning the vehicle? There was a 2 ft metal bar rattling around in my engine block.) They took absolutely no responsibility for the shape my vehicle was returned in. Regular customer here and I will never return."

"East Lake location has been great! They communicate well, walk you through the process, fit you in, educate you, and provide excellent customer service with trustworthy care. Bill is our dude!! He’s always happy and gives you undivided attention no matter how busy they are."

"I regret to inform that my recent experience with your service was not as satisfactory as anticipated. Firstly, I observed a lack of provision for providing estimates, calls, or updates, which I found quite inconvenient. Additionally, the pricing seemed notably high, especially considering the neighboring oil change service offers a similar service for a substantially lower cost. However, I must commend the excellent customer service provided by a young woman on your team. Her professionalism and courtesy were the highlights of my experience, and it is on account of her efforts that I am offering a two-star rating. On a less positive note, my interaction with the manager was quite disheartening. I received a rather unwelcoming response when I inquired about receiving an estimate, which was unexpected and frankly, quite discouraging. It is not in my nature to lodge complaints; however, under these circumstances, I felt compelled to voice my concerns."

"Sure it was a very easy fix, but they explained the issue clearly and came up with a great solution for keeping my air intake hose from falling off when im flooring it to show off how cool I am- put a clamp on it! They were so honest and fair i feel obligated to go back in for more recommended services. I think they fully inspected my car for free and handed me the keys to go home and think it over before pressure selling me on anything."