Mavis Tires & Brakes

"Horrible experience with this company. I had my car towed to Mavis Tires & Brakes located at 2713 Chastain Meadows Parkway in Marietta Georgia on Friday January 26, 2024. Before hand I contacted the store & I spoke with Shelby and I stated I needed brakes for my car, a bulb for the head light & a standard oil change. I came with the tow truck driver. I was quoted the price for the work 1100.00 dollars. I was later contacted by Shelby an was told they needed 309.00 dollars for the calipers. I agreed which bought the charges for the repairs to 1409.00. I called the store on Sunday February 28, 2024 and spoke with Tim and I told him that my brakes were making a whistling sound and that I needed to bring my car back to them. Tim told me that they did not have a mechanic and I could take my car to any Mavis location. On Monday February 5, 2024 my car ran hot and I saw fluids leaking from the radiator. Prior to bringing my car to Mavis my car was not running hot or leaking any fluids. I contacted Corporate & spoke with the regional manager Zachery. The regional manager had my car towed to another Mavis location. I contacted the store 2 days later for the status of MY CAR. I was told by the assistant manager Sir that patch work was done on my car and he needed further instructions from Zachery as how to proceed. I never received word again from anyone else including Corporate. My car essentially just sat until I had my car towed back to me on Monday February 12, 2024. I was charged for work I did not authorize such as wind shield wipers 25.00 & Brake System flush 99.99 & Power Steering flush 79.00. As of this writing my lost has been substantial 1409.00 & a car that is inoperable. I just wanted my car repaired for the money that was paid to this repair shop which should be refunded. PLEASE DO YOUR DUE DILIGENCE WHEN CHOOSING REPAIR SHOPS. READ REVIEWS & CHECK THE BETTER BUSINESS BUREAUS!!!"

"Used their online system to make a reservation to get my tires replaced and an oil change. The guys were able to take my car right back. I selected the wrong tires online and accidentally told them the wrong tires to change but the guy at the front desk was quick to help me get things corrected. A+ customer service."

"This place is absolutely incredible. My experience was top-notch. Customer service was 10 out of 10 and the work was done professionally. I can’t recommend this location enough! Tim, the manager was very polite and helpful. It means a lot to see the manager actually being hands-on with the work and helping out the customers. Brandon worked the front desk and he did amazing!!"

"The folks at Mavis did a great job with my tire change! Everyone was super friendly and helpful! They were super quick and professional. I was afraid that they were closed, but they stay open late on Thursdays (open until 8:30 PM). What a blessing it was to be able to get my tires changed even though most places are closed at that time! It was just by chance that I came on Thursday. Thank you Mavis!"

"They suck at balancing. Instead of properly balancing my tire, they slapped on 13 ounces of weights. There was no attempt to move the tire on the wheel of line up the DOT # with the valve stem to better balance the tire. I worked at NTB for 5 years, and I'd get fired if I did this bad of a job balancing a tire."