Firestone Complete Auto Care 6341 Arbor Place Boulevard, Douglasville, GA 30135

"I went in the store on a whim to get my tire checked for a flat. at the time I knew that I had hit a pothole in Atlanta. lo and behold it was true that my wheel was bent, and the staff did pull me into the repair room to show me what had happened. What I assume to be the store manager offered to bend the wheels back and also pointed out that I needed to get my tires replaced as the tread was low. I didn’t even notice this until they brought it up, and I am so grateful they did. I asked to see if I can get the same tires as I did, and they did me one better. They got me an upgraded version from Firestone and price matched it to the cheaper tires that I once had. They saved me $100. Furthermore, they offered to bend the wheels back, and as I left, I took notice that I had absolutely no wobble and no air leaks anymore. They simply fixed my wheels which isn’t even a service that they offer. As a reviewer, I rarely make the time to write a five star, unless they absolutely go out of their way, and in this case, I even had to re-download and sign into the Google Maps app just to write this, but I thought everybody should know how great this place is and the absolutely amazing amazing service and personable staff they had there. they were truly an amazing help and they did more than I ever would’ve expected from a fire stone. Don’t let the interior deceive you, this place is a place professional, and well done work."

"Absolutely horrible, had an appointment at 1pm for an alignment and to put tires of the front, called to check on my car at 3pm and they told me 45 minutes until it was finished. Got a call at 4:50 pm telling me my car was ready. Then got a call back asking me if I would be there before they locked the doors at 5:15 because they close at 5pm(10 min). Then when I get there around 5:20pm my car window was down and nobody was in sight. So I called about 7 times no one answered, so I saw a car leaving the back of the establishment tried to flag them down but they kept going. So I walked to the back of the building and noticed cars running, then the manager comes out of the back door with an attitude of course and tells me that she can check me out to take my car…….so we go inside and I had to express my displeasure with the service. They didn’t apologize and proceeded to call her manager for damage control. So I told her that my car better be right and she told me that she hope it’s not and to take my raggedy car and go. Nevertheless I got my car still had the same problem but worse than before. Please don’t go to this place if you go it’s at your own risk."

"Visited this location recently to purchase a new set of tires, and an alignment. The service was quick and the staff was very accommodating. Would highly recommend. Ask for Wes"

"I took my car to Firestone in Douglasville, GA, on 11/02 for a new Catalytic Converter (P0420) and Turbo Charger (P2261). I returned to the store ten times with the same problem. Not only did they return my car with the same problem after being unable to pass an emissions test that read the same codes for the two issues, but my car now overheats, and the fan continues to run trying to cool the car off in which Firestone tech received payment to repair the coolant system. The code is P00B7. Firestone also serviced my second vehicle the same week as the first vehicle for a CV axle on the front right passenger side. The second vehicle still does not run properly after having the repair done and paid in full. Lesson learned. If the service is unacceptable, voice your concerns until you get a resolution at no additional cost to you. People pay for quality service and should expect customer service excellence. I will never do business at this location again. I will pay close attention to the reviews from here on out for any car auto service for repairs. I hope all the Firestone locations do not deliver poor customer service because of one bad apple. Update: Drove the car 12 miles from home the night after returning from the shop for the 10th time and guess what? The check engine light came back on. Scan the car, code is P0420, Catalytic Converter. Who has thousands of dollars to throw away for an incomplete job? No one and me either? Check engine light is from the Chevy Cruise 2011 and the fluid leak is from my new CV Axle for my Nissan Juke 2012. Today is Dec. 13, 2023, still no call from the corporate office in Nashville, TN. The customer service complaint continues to say the complaints escalated to the district manager (imaginary person). They give you bogus numbers to the corporate office. Don't stop - continue to be persistent. File a complaint with the Better Business Bureau and local news stations. Someone will eventually take heed and do something about these scams and rip offs. Two cars down thanks to Firestone! Smh!"

"I understand customer service is low or not on the priority list in this line of business, but I do at least expect communication. I made an appointment for 11:00 and arrived 10 minutes early. I was greeted promptly by an employee who I informed of my brakes squealing. That was the only communication I had with anyone until almost 2 hours later. No brake inspection results, no status update, and no work being done on the car. I was told they wanted someone else to look at the brakes but could give me no ETA. I was basically sent away with no resolution after wasting hours sitting in the waiting room. No apology, no anything. On to the next."