Carl Black Hiram Auto Superstore

"The purchasing of the vehicle was great, Taylor whom I recommend as a salesman did a great job. Very helpful. Knowledgeable and made sure we were taken care of. However the clean up of the truck could have been much better, you can see where they went over the truck with whatever they used wasn't through or complete, huge patches of dirty spots and streaks still remained on truck. I personally took the truck and hand washed it, All streaks came off and no patches remain. One last thing, when they removed the rear window protector they scratched the paint, pretty deep. I am extremely happy with the truck, the experience could have been better. Great job Taylor."

"I got my car in May, but it has served me so well since then. Vic is the most communicative, reliable and non-pushy salesperson. It didn’t feel like I was talking to a salesperson at all, just someone who wanted to get me a good deal and a good car. He delivered the car personally to me from Hiram. So appreciative of how smooth this process was and thankful for him and his team. Happy Holidays!"

"While the staff at Carl Black Super Store's Service Department was undeniably friendly, my recent experience left me somewhat disappointed. After receiving their recommendations for necessary repairs on my vehicle, I was informed that the initial problem would be resolved. Unfortunately, despite their suggestions, the issue I brought my vehicle in for persisted, and I find myself somewhat dissatisfied with the outcome. Though the people were pleasant to deal with, the effectiveness of the repairs did not meet my expectations. I appreciate their efforts, but the ultimate goal of having my original concern addressed was not achieved."

"My husband had an accident and delays with shops we thought it was going to be repaired but it was a total loss. We came to Carl Black for one car but we didn't want it. They were cool about that and the salesmen read us well and we bought a better car for us. It was simple and seamless and didn't take as long as most dealerships to get us into a car we loved. They worked with us on many levels and made this purchases easy. I'm hard to sell and I've always had buyers remorse but not with Carl Black. Hiram GA. We've been thru a lot but we thank God for this encounter which was easy and they put us in the right car. Sorry so long but we will do future business with them. They have my trust and I don't trust well. Thank you for helping us. Again you will have repeat business with us. Thank you to your staff for their outstanding due diligence."

"The financial manger Vic, of this dealership was extremely rude and unprofessional. He lied to me and my husband about us having 2 repossessions on our credit report which was incorrect. Refused to speak with me over the phone in a cordial manner when I informed him about the Cornell Law. However, we were able to go to another dealership and received excellence service and the car we wanted. Don't let these 4 and 5 stars fool you. They probably pay people to say anything in order to make themselves look good. I'll never refer them to anyone. Especially to a dealership that lies to your face about having 2 repos. Never have I ever had such on my credit report. I explained to the sales representative and finance manager that those were accidents and my cars were totaled out. So honestly when they try dumb mess like that, ask them for the name of the banks that they looked at and get the banks phone number and see what the financial advisor of that bank says. Because these sales reps and finance managers just lie straight to your face and expect you to accept how they treat you. Then when you comeback at them the way the come at you, they can't take it. Vic and Anthony should know all about it because they're the ones I dealt with."