Pizza Hut

"So I ordered and paid for pizza on my debit card the driver shows up trying to charge me $36 more dollars which was not even price for my pizza. Gave pizza back and called my bank order had gone thru called and talked to manager who told me they would remake pizza but I the customer who the driver messed up on if the pizza was paid for have to wait 11/2 hours for new pizza or they could send pizza back which at that time would of been over 30 minutes old. So I called back and asked if they could refund money to my card which she said she could only give me a credit. I do not want credit to a pizza place where a driver is trying charge me 36 more dollars a he mentioned it was second order this had happened how many other people are they trying cheat out of money on this day. Their excuse driver was new but manager said the order clearly said paid for so figure that one out."

"On Jan 4th, I received a late and incorrect order. Waited 45 minutes after estimated ready time for wings and then was given two pizzas that the manager said, "Oh, I'm sorry they made the pizzas with thin crust not hand tossed but we can remake them again if you want." After prepaying with cash, I requested a refund and after waiting 15 more minutes, was told they could not give me a cash refund until management approved it which could take up to 24 hours. Absolutely ridiculous! The manager in the store had no clue how to process a cash refund and was very rude. She called her upper manager on the phone several times before they finally returned her call to tell her this ridiculous policy. Also stated that if it had been paid by debit card, it could be processed right away but since it was cash it needed approval. That makes no sense at all! They offered to give a store credit in lieu of my cash, which I didnt accept because I will not ever be back. Even another employee stated the operations are a sh*tshow lately and he is ready to quit because no one knows what they are doing. I am NEVER, I repeat NEVER, ordering from this location and possibly any Pizza Hut location again. Unacceptable policies, rude staff, and a complete lack of training. I do not recommend the Pizza Hut located at 4075 Marietta Highway in Dallas, GA. Don't say I didn't warn you all."

"So disappointed! Our pizza was delivered nearly an hour after the time it said out for delivery. The driver told us that our pizza had been sitting for 30 minutes before he even got back to pick it up. I paid for extra cheese and there was hardly any cheese on our pizza and when I called the store multiple times I never got anyone on the phone. Will not order from here again!"

"The service is a one star, made the order over the phone and asked for 2 pan pizza large, and the person who was placing my order put in personal pan pizza. In my order I had one personal size pizza for the smallest kiddo. Had grandma go pick it up and the store did nothing to attempt to fix it or even remake it to the correct size. Never had an issue in the past but this was a buzz kill for me when you outsource the order taker. The price of the 3 personal pizza and a medium Hawaiian pizza and cheese bread for over $50 is also ridiculous. Will chalk up this up as a L and will try again in the future and see if any better!"