Serenity Behavioral Health Systems

"Avoid this organization. The doctors are unethical butchers, they experiment with the patients, if family advocates for the consumer and push back, they go around the advocate. The goal is to send as many people to AU and experiment with shock therapy, no matter what the diagnosis is."

"Trying to call & schedule an appointment there is terrible. It takes me actual days to schedule one (I have a delayed sleep schedule) because I don’t know whether these people are busy or not. I can’t call at or after 8, because they got there, & I can’t call at or after 3, because they left. And even when I do get to talk to someone, I have to be put on hold for a long time. Don’t even get me started on when I see their voicemails by the time it’s after 3, so I can’t call them back. It’s like I’m playing phone tag with everyone, but it’s not a game, because my mental health is on the line. The only thing that redeems this place is my counselor and doctor."

"pretty sure Mark is an actual angel. i went back and forth with him on the phone for hours yesterday trying to make sure my boyfriend could get a bed there because i’m over an hour away. he was super understanding and helpful and patient. bf was too drunk and had to get medically cleared by hospital first. Mark could tell how frustrated i was and took me to the side and made sure i was okay and helped me work through the best course of action. he told me exactly what to tell the ER so that bf would get transferred back to their facility after medical clearance. Mark called me this morning to check on me and bf and told me to take care of myself. he made the past 24 hours so much easier for me and i am beyond thankful. these are the kind of people that need to work in healthcare, especially behavioral health facilities. he was kind, patient, understanding and he truly kept me sane during an awful day and a hard situation. plz give this man a raise and a gold star."

"My mom was in transferred to Serenity Hospital after having gallbladder surgery. Since day one she was on the decline at this facility. she went there for rehab purposes but ended up with tubes up her nose having no idea where she was or what was going on. every other day she had a new nurse who had no idea at all what was going on with her condition. My father was extremely stressed at the care my mother was receiving. She didn't get better until we had her transferred to University Hospital (Piedmont Hospital of Augusta). Please don't leave your family members at this facility."