Kroger

"Longtime Kroger shopper here... Even though Kroger is always out of stock on products and their supply chain is poor, I still shopped there because of the lower prices. No More! I use self-checkout now because I am mainly forced to. Recently, Kroger added AI to their self-checkouts which is supposed to find shoplifters. Today I was in and scanning a small bottle of Pepcid, which does not have much weight and some other food for this evening. Because their scales seem to be inferior, they could not register the Pepcid as being in the bag. A customer service agent came over, with an attitude as if I was a criminal. She was reviewing the video to see if I scanned it. It seemed odd because I scanned it and put it in the bag, which means II would be paying for it regardless if it was in the bag or not. Anyway, I asked her "Are you making sure I am not stealing?" and she said 'No' and I said, "then what are you doing watching me scan items on the video?". I legit felt like a shoplifter being interrogated in front of the store. She got angry, rolled her eyes, and stormed off. I proceeded to pay for my items and left. I spoke with the store manager shortly thereafter by phone and she said "sorry". I understand Kroger want's to stop theft, but do not make me do your job (checking myself out) and then assume that I am stealing items and checking footage before I can go. I will never shop at Kroger after this happened. Publix, which is cleaner, always has items in stock, but is a little more expensive is just down the road and I do not have to check out my groceries, nor do I have to worry about being suspected of theft when I shop."

"Just went to the bar at Kroger and it's great but you have to be careful. There's a worker there who is not friendly (you could greet people with a hello and a smile) and who has a tendency to over charge. So keep track of what you have because she does not. Everyone else is great she needs to enjoy her job or move on."

"This is the worst most dangerous grocery store around. Stay away. From homeless people committing robberies in the parking lot, to rude obnoxious employees who will literally run into you, this place is a mess!"

"I guess they want to send people to other stores. I've been in the store 3 times in past month looking for filet steak. They never have one. They barely have any meats at the meat counter. Great wine selection, but store in chaotic in set up and doesnt seem very clean."

"This store is so chaotic, under stocked, and mismanaged it’s hard to believe they are still in business. The aisles are often blocked with items waiting to be shelved, creating traffic chaos. I try to only use self checkout, as the cashiers are slow, and I usually have to bag anyway. I always leave frustrated and irritated!"