Firestone Complete Auto Care

"We had a car issue in a Sunday afternoon while traveling. This location made space to see us. They also got us in and out in about an hour. The customer service reps here were very friendly and professional. They definitely helped us make the best out of a bad situation."

"The very friendly and very helpful manager of this store and the punctual work done on my flat tire was indeed a great experience. I also admire that the manager had quickly confirmed my appointment made by me on the internet and that everything was done right on schedule. I would recommend this store and repair shop to all of my friends and relatives without hesitation."

"Please don't use this location. You will be taken advantage of. I made an appointment for a recommended service. When I arrived I was told the part was not there yet. When the part arrived and was put on I was told it split so they had to order another one. I had asked for the original belt and of course they had to look through trash cans to produce it. It has no cracks and only one string fray so obviously I didn't need it in the first place. More than $200. I won't be going back!"

"Booked an appointment for 7 this morning. Arrived on time and was greeted by a very rude man. I told him my name and that I had an appointment. He said well was that online. I only approve thise because I have to...I can't treat you like you have an appointment at 7 am...Then he asked why I was there. I booked a complete auto inspection which the website says is free. He wanted to change me a diagnostic fee and then said he would not be able to do the work with whatever they found. He would have to refer me to another shop....so basically wasted my morning on an appointment they weren't going to honor and said they would give me a free inspection which they wouldn't do. Lastly call themselves complete auto care which they don't do...Don't waste your time with this unreputible and rude shop."

"Had a 11am tire alignment. Arrived at 10:50am to be on the safe side. The front desk took 45 minutes to get through the line of 2 people ahead of me. The guy at the front desk was on the phone with someone for most of that time. I finally spoke to someone and my car was taken in. Not 3 minutes later, I was told tire alignment is impossible on my car due to several problems with the brake pads, calipers, and tie rods. I left and immediately went to the shop I go to regularly and they said nothing was wrong. Unfortunately, my regular shop doesn’t do alignments, but I wish they did. I will be taking my alignment business elsewhere from now on. Never been to a more disorganized, scummy place. 0 stars."