Ace Swim & Leisure 3313 Chili Avenue, Rochester, NY 14624

"Brought my motor in just before the holiday weekend;they repaired it in one day ,very reasonable!"

"Bought a pool from them and was told it was in stock and they would call to setup delivery. They never called and I had to call there then was told would have to wait until Spring as they were out of stock. Told them we wanted our money back and they said they don't keep that much cash on hand and they would give me a check instead. Their sales reps and customer service is terrible."

"We are fairly new to the area, and purchased a home with a swimming pool, for the first time. I had questions on many different things and every question was answered and if possible, demonstrated on how to complete the task. I was greeted at the door by a representative, showed where to find the needed items, and with one particular task I had to take apart the motor, because a part was broken inside. It was explained to me how to complete the job, and in GREAT DETAIL. All the staff, were very friendly, knowledgeable, and willing to help and make my visit to their store, enjoyable. And they did! Definitely 5*'s to this place of business."

"Went there for the first time with a list of items since I had just gotten my pool liner replaced. Kenny asked if I needed help and I was out of there in less than 10 mins with my stuff. Great experience. Highly recommend."

"Bought a pool from Ace in 2020 and installed in 2021. Not happy with the installation or trying to deal with the owner of Ace. (Second pool from Ace) To start the installer Rich did not use all stainless steel nuts, bolts and fasteners like the brochure says (rust on pool). Next, one end of the pool has kicked out, the bottom is very uneven where the steps will not lay flat and the liner holder is missing on about 2’ of the side wall. I have complained to the installer and the owner of Ace (Jean). He ordered the part that holds in the liner twice but i still do not have it (2 months gone by). Ace did send a guy out to check out the issues and he could see why I was not happy but could only give a report to Jean. (That did nothing) I have another installer that is going to fix the issues and will be videotaped and put on YouTube so everyone can see. Here are pics of some issues. First pool I bought 24 years ago was awesome. unfortunately they are just pushing sales with no service when things go wrong. Keep an eye on YouTube for the video. Buyer beware."