World Trade Center Health Program 1468 Madison Avenue, Manhattan, New York 10029

"Horrible! I'm a 911 first responder there from the first day on. The treatment I have received here at Mt. Sainai has been awful. I tried to get mental health services for my ongoing ptsd. The psychiatrists "treating" me did not want to be bothered. They threw me into their hospital because as they say I looked "tired". I could not stay in Manhattan as I live in Staten Island. I have a child with autism that I care for who needed me at home. Also as anyone knows it's almost impossible to find parking around there. I drove in that day. To make a long story short I left and went home. The next time I tried to make an appointment I was basically told I couldn't come back anymore. After many pHone calls to supervisors I found out eventually that one of the psychiatrists said that I threatened them. I was in a state of disbelief.Nothing like this ever happened. I had been going there for years at this point. But of course even after I tried to speak to the supervisor and explain everything that happened I was told I had to find a different place for care. This was very difficult as now mt. Sainai clinic has me as threatening. Finally I landed at Rutgers wtc program at the direction of a supervisor. This is where I receive care at the moment It is very far away from my home and it is difficult for me to get to appointments. I have recently been diagnosed with cancer. I am not alwed to go back to relieve care at Mt. Sainai. Think twice about going to them for mental health care."

"Absolutely has gone down hill over the past few years. They do not call back or follow up with test results or approvals for treatment. I have called multiple times, left messages and do not receive calls back. It’s become a Gov money draw. They do less than bare minimum if that’s possible. I’ll be looking to move my treatment to another facility."

"Staff always helpful and concerned with my conditions."

"I went there for a simple prescription for my facial skin to the emergency service as I was told. They first made me wait half an hour for no reason when there was nobody waiting (it was 6:30am) and then they asked me to wait and take a seat by the clinic and noone was even looking at my face. I asked 4 times every 5 minutes if they will take a look (and wouldn't be more than 1 minute) and they said they will in a minute and the so-called doctor didn't even look at my face. so horrible and inhumane treatment to a person. at last, she told me if I don't want to wait, I can leave, which I did. She wasn't doing anything either, just joking around while I was sitting there for half an hour. will never ever go there again."