Mount Sinai-Union Square, Urgent Care

"It's been a week since I've gone to the urgent care here. I was told that my meds were sent to the pharmacy but everytime I call my pharmacy they keep saying they have no meds for me. I call the urgent care office again and express my concern to them. They assure me to resend my meds and confirm the right pharmacy. I wait 2 days, and call my pharmacy and what do you, they don't have my medications. Now I'm struggling with immense pain in my ears because the doctors have been lying about sending my meds!!"

"Absolutely awful experience here getting a COVID-19 PCR test on 9/27. The woman at check-in was talking on the phone with AirPods in, which she continued to do while reading back my PII/PHI. The nurse who administered the test was better, although clearly hadn't looked at my chart or info. Days later, I get two bills - one for $173.22 and another for $56.25 *for a COVID test* including medium complexity/new visit with a doctor and after hours, when I was treated at 4:30pm and never saw a doctor. Don't come here for anything *unless* you are certain it will be cheaper/faster than an emergency room."

"Arrive little after 4pm on 10/6, with a brioken middle finger, was told it's 40 minutes wait, do to only one doctor on site, decided to wait, was called around 50 minutes after arriving, explained what happened, was told X-Ray is needed, the assistant insist on a pregnancy test before the x-ray to rule out that I'm not pregnant, stated it's no way I'm pregnant Tubilization & IUD check my chart you will see, plus didn't need to go to the rest at the time, was told to wait in the room until I needed to, 15 mins pass, felt the need to go came out ask where is the rest room, to only be told, we just going to send you to do the x-ray without the pregnancy we saw in your chart IUD & Tubilization, I signed in frustration, then was handed the paperwork for the x-ray where to go for the x-ray. That took less than 15 to complete, took hour and half to receive the results for the x-ray, to only be told I have to go to the ER because this urgent care location closes in 45 minutes, this is after sitting there for 3hours. Never had any issues with this urgent care in the pass, today made all the good experience I had, turned into the worse, they purposely had me wait to only send myself and few other patients that arrived before and after me go to the nearest ER. This is not acceptable, my injury got worse as time passes the pain also got worse, I had to ask for ice pack, was not offer anything for the pain. This urgent care at union Square needs to be look into this not good, attach first arrived 3 hours later"

"My visit at the Mount Sinai Urgent Care Center was amazing! I was greeted at the front desk with a smile by Rose. Then Tieisha did my vitals and made me feel safe. Dr. Henderson walked in and took care of my wounds so gently - her bedside manner is impeccable! Marlene then took me to get some X-rays done. She was very pleasant. Overall A++ A safe, clean, and friendly environment in Union Square!"

"From check in to leaving I had a great experience. They took such good care me. I needed an ultrasound done and was beyond grateful to be able to get one at the same facility. The staff was amazing. The nurses were very friendly and helpful and the doctor listened to my concerns. 100% definitely recommending to everyone."