Universal Imports of Rochester

"All I can say is WOW! Mark & team are incredible to work with, they make the car buying process a dream. I recently purchased my 3rd car from Universal Imports, and this time was extra impressive due to an extremely fast turnaround. From my request to source a particular car, to purchase of a perfect condition Volvo XC90, was maybe 8 hours. Mark goes above and beyond to make the experience as smooth and easy as possible. My family is so grateful to have been working with Mark & team for years (I think 10+ cars at this point!) and we couldn’t be happier. Highly recommend Mark and team!"

"The team there is honest and a pleasure to work with. Everyone knows car repairs are not cheap, and not the most exciting thing to spend money on. But when you go someplace where you know the staff is trustworthy, it makes the experience so much better. I have been exposed to many auto service centers in my past life as a customer and an employee. And Universal is one of the best. They are especially good at complex repairs and while not inexpensive, they are much less expensive than dealerships."

"Universal Imports is so responsive and reliable. Their customer service is exemplary. I called them with a potential brake problem and they looked at my car immediately. The good news is that my brakes are fine. I always have the utmost confidence in their cars and in their service. Thank you so much!"

"I have been bringing my car to Universal for two years and every time it is serviced they go out of their way to get my car back to me in a very timely manner as they know I am a caretaker. Their prices are very reasonable but above all, I know my car is in good hands! Many thanks to Mike for his quick response to my car issues and for keeping me updated along the way. Reliable, dependable and caring…that’s how I would describe Universal Imports! Thanks to all!"

"I was car shopping for SIX months as we all know buying a car these days can be quite the process. My coworker suggested Universal Imports so I checked out their website. Saw this beautiful Audi and went to test drive it the same day. Erin, who sold me the car, was extremely helpful throughout the entire process. She even sat with me inside the car to explain how it works LOL thank goodness. I felt they were transparent in pricing, especially when purchasing the extended warranty, and everything was smooth and easy. VERY happy with my new baby and would highly recommend Universal Imports to anyone looking for a car!"