Mark's Alignment & Brake Service

"2024Q1 Update 5☆ (6☆ if i could): Despit crazy inflation, Mark's prices remain very fair. In fact, he's 15% cheaper than the independent garage I take my car to in Fairport. Even if Mark was 15% more, I'd still drive to Webster for my 4-wheel thrust angle alignment. FYI, for 2024 Mark decided to no longer perform NYSIs, but it's still the great place it has always been. 2023 Update: 5☆ Better than ever. Got to wait with the car. Done before I could finish my coffee. Also, because I was interested, Mark explained my alignment in more detail. Fair price, given how everything is so inflated these days. 2017 4☆: When I need an alignment done RIGHT, this is the place, no question. Maybe a little more expensive, no coupons or deals, and often little option to wait with the car (have to it drop off and leave it). Those very minor detractors (makes it more like 4.5 stars) are because he's busy due to being in high demand based on his reputation, and because this is a sole proprietorship, meaning the guy at the counter, under your car, and most importantly the person responsible for the job quality, customer satisfaction and business success, are one and the same. No role of the dice as to what level of operator skill you get with the alignment machine. No erroneous prealignment results that may sell you more work than you need. No problems with complex alignment issues. I'd trust Mark as much as or more than a dealer, and in that case, at a way better price. All the local independent garages I know of that don't have their own alignment machine will send your car to Mark's after they do work requiring an alignment."

"Mark's Alignment is a great place to take your car. It's more than just Alignments. But his Alignment work is top notch. You'll get paperwork that shows your Alignment settings before and after. I feel Mark is fair and honest. He'll gladly give his opinion on your car without feeling pressured. So you can go there feeling comfortable knowing someone with great car knowledge is working on your car. Don't neglect your car and go to Mark's."

"I've been bringing our family's cars to Mark for 30 years. Mark cares more about the customer than he does profits. Regardless of the situation, he always provides full analysis, and offers the low cost option (do we need to just get by?) or full service repair (better off in the long run). If you value your automobile, then you'll appreciate Mark's professionalism and quality of service."

"I used to work in the office of an auto repair shop and the owner used Mark whenever possible for his customers' alignments. Now, as a customer, I understand why -- it's because he's straightforward kind of guy who specializes in brakes & alignments, does the work himself and has seen it all. The shop is super clean and organized, he communicates well about pricing and options for repairs and when your vehicle will be ready. Not the cheapest option, but I need a mechanic I can trust. I am, in fact, making an appointment to get my car inspected there today :)"

"Have been going to Mark for years, he is by far the best mechanic I have ever worked with. He is always honest with me about my vehicles condition. He has always been upfront about what is wrong and then told me the best and most practical solution. He has been in the business a long time and is extremely knowledgeable. Now that he runs a smaller shop if my car needs work done that he doesn't do himself he has provided me wonderful references who are always professional and knowledgeable. I couldn't be happier with his service not to mention he is a kind and understanding person always willing to talk me through the best options for my vehicle. If I could give him 6 stars I would. Thank you Mark for your years of help and support, finding a mechanic who cares about their customers hasn't been easy for me and Mark has change that for me and I will always be grateful! - Ben"