Mercedes-Benz of Rochester 4296 West Henrietta Road, Rochester, NY 14623

"I had spectacular experience with MB of Rochester. I was a out-of- state buyer and purchased my vehicle via internet & phone. Jeremy and Fred worked diligently to complete the entire sale process and home delivery of my vehicle within 2 days. The team is extremely personable and they made the process easy. The great service is appreciated."

"Mercedes of Rochester was the best experience I had for warranty work on my 2022 Mercedes GLS 450 ! I first spoke to Patrick was very professional, and explained the recalls on my vehicle. He also offered me a loaner car for the work that needed to be done. When I came to the dealership, Glen the service advisor was more than professional ! He explained everything about the dealership and what is going to be repaired on my vehicle. Upon picking up my vehicle, I was explained everything that was repaired. In addition, the vehicle was vacuumed and washed. I couldn’t ask for better experience, and I look forward to do business at the Mercedes of Rochester in the near future, I highly recommend them !!"

"Max is the man! I had an issue with my Mercedes' massage seats and ended up having to return to the service shop THREE separate times before it got resolved. For this reason, I could not rated 5 stars. However, my service rep Max was very courteous, kind, polite, professional, and obliging the entire time, which is why I rated 4 stars instead of 1. He kept me up-to-date on everything that was going on and even saved the service center from me demanding a refund and taking my car somewhere else. Mercedes Benz West Herr is very fortunate to have Max. I will be looking for him any time I have to have service on my vehicle. Thank you Max."

"The experience shopping for my new vehicle at Mercedes-Benz of Rochester was great. I loved the fact that I was treated with respect. Never once did I feel pressured to make a decision until I was ready. Thank you Robert."

"The process of purchasing and paperwork went super smooth, I drove from buffalo and it was well worth it! My salesman Justin Allen was exceptional- he went above and beyond, took the time to explain the cars technology features and power train specs to a tech challenged person lol he was patient, has excellent communication skills, was understanding and intuitively new my needs. Had an amazing experience and will return in the future! Thank you"